IT Technician II (Onsite - Dallas)

Intelligent Technical Solutions; Dallas (TX); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Life Insurance

Paid Time Off

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and cert.

Supplemental Life Insurance

Supplemental Health Plans

Job summary

Intelligent Technical Solutions is seeking a Technician II to provide on-site and remote IT support, solving hardware and software issues with a focus on customer service and accuracy. You'll handle workstation OS issues, printer problems, business applications, basic server/network tasks, and participate in after-hours and weekend on-call rotations to keep client environments stable.

The role requires a detail-oriented problem-solver with a valid driver’s license and willingness to travel to

Qualifications

• Willing to work full-time on-site at office or client locations.
• Experience troubleshooting Windows and Mac OS.
• Minimum two years in Helpdesk or similar role.
• Skilled in application troubleshooting and PC deployments/imaging.
• Basic knowledge of firewalls, switches, network architecture.
• Experience with MSPs, certifications preferred.
• Valid driver's license and vehicle access for client visits.

Responsibilities

• Resolve workstation OS issues with minimal assistance.
• Troubleshoot printer problems and standard business apps.
• Handle line-of-business apps (e.g., SAGE ERP, QuickBooks) with vendor help.
• Address basic server and networking issues.
• Manage Office 365, MS Office, Adobe, AD, backup software, and endpoint security.
• Support mobile devices and various business applications.
• Respond to Quick Fix calls and participate in on-call rotations.

Skills

Customer service

Problem solving

Detail oriented

On-site support

Remote support

Troubleshooting

Team collaboration

Education

IT certifications preferred

2+ years Helpdesk/Support

Tools

Windows

Mac OS

Office 365

Active Directory

Backup software

Endpoint security

Job description

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance.

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line‑of‑business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic server issues.
• Basic networking issues.
• Answer incoming Quick Fix calls from clients.
• Participate in an on‑call rotation to provide after‑hours and weekend support for onsite and remote operations.

Job Qualifications:

• Willing to work full‑time on‑site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active IT Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's:

• CSAT: Scores filled out by clients using the rating system in tickets.
• Quality Score: Assessments performed by the training and quality team.
• Utilization: Hours entered into tickets in the ticketing system.
• Hours / Ticket: Average number of hours entered per service ticket.
• First-touch closed: Tickets completed with one time entry.

Compensation:

Pay rates start at $22.62/hour up to $27.26/hour and vary by experience and location.

Benefits:

• Medical Insurance Plan.
• Dental & Vision.
• Life Insurance.
• Disability Coverage.
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Retirement Plan.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company‑paid training and certification.
• Supplemental Life Insurance (Employee‑paid).
• Supplemental Health Plans (Employee‑paid).