IT Support & AI Training Specialist

Quanta Services, Inc.; College Park, Northern (GA, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Service Electric Company is seeking an IT Support & Training Specialist to deliver day-to-day technical assistance across core systems and devices, while training employees to use technology confidently, from everyday devices to company-wide AI tools.

You will handle AD provisioning, Microsoft 365 administration, and mobile device support, with periodic travel for in-person training sessions across locations.

Qualifications

• High school diploma or equivalent.
• 1 to 3 years experience in an IT support or helpdesk role.
• Working knowledge of Microsoft Active Directory and Microsoft 365 (Outlook, SharePoint).
• Experience troubleshooting Windows desktop/laptop hardware and software issues.
• Experience supporting mobile devices (iOS).

Responsibilities

• Respond to, and triage, incoming IT support requests, resolving issues directly or escalating to the right team member.
• Manage the user account lifecycle in Active Directory — provisioning, changes, and deprovisioning for new hires, transfers, and terminations.
• Administer Microsoft 365 services, including Outlook, SharePoint, and shared/network drive permissions.
• Provision, configure, and troubleshoot company mobile devices; coordinate with wireless carriers and vendors on service requests.
• Provide hardware and software troubleshooting support for laptops and desktops.
• Coordinate with HR and field offices on new-hire IT setup and employee status changes.
• Support basic network connectivity troubleshooting, escalating more complex issues to network engineering.
• Help manage access and provisioning for enterprise AI tools as adoption grows.
• Partner with the IT Manager to identify recurring support issues and recommend process or training improvements.
• Lead hands-on device training for new hires and existing employees (laptops, mobile devices, core business systems).
• Deliver basic AI literacy training — teaching employees how to use company-approved AI tools safely and effectively.
• Create and maintain simple how-to guides and quick-reference materials (e.g., in SharePoint).
• Travel periodically to other company locations to run in-person training sessions.

Skills

Active Directory

Microsoft 365

Outlook

SharePoint

Hardware troubleshooting

Mobile devices

AI tools training

IT support

Education

High school diploma

Tools

Windows troubleshooting

Job description

Service Electric Company is seeking an IT Support & Training Specialist to deliver day-to-day technical assistance across core systems and devices, while training employees to use technology confidently, from everyday devices to company-wide AI tools.

You will handle AD provisioning, Microsoft 365 administration, and mobile device support, with periodic travel for in-person training sessions across locations.