IT Support and Training Specialist

Quanta Services, Inc.; College Park (MD); On-site; USD 50,000 - 65,000; Full time

Job summary

Service Electric Company, a Quanta Services, Inc. subsidiary, is seeking an IT Support & Training Specialist to deliver day-to-day technical assistance and hands-on training across core systems and devices, including the AI tools rolled out company-wide.

You'll triage helpdesk requests, manage Active Directory accounts, administer Microsoft 365, configure mobile devices, and train employees on technology and AI literacy while traveling to other locations as needed.

Qualifications

• 1 to 3 years experience in an IT support or helpdesk role.
• Working knowledge of Microsoft AD and Microsoft 365 (Outlook, SharePoint).
• Experience troubleshooting Windows desktop/laptop hardware and software issues.
• Experience supporting mobile devices (iOS).

Responsibilities

• Respond to, and triage IT support requests, resolving issues directly or escalating to the right team member.
• Manage the user account lifecycle in Active Directory — provisioning, changes, and deprovisioning for new hires, transfers, and terminations.
• Administer Microsoft 365 services, including Outlook, SharePoint, and shared/network drive permissions.
• Provision, configure, and troubleshoot company mobile devices; coordinate with wireless carriers and vendors on service requests.
• Provide hardware and software troubleshooting support for laptops and desktops.
• Coordinate with HR and field offices on new-hire IT setup and employee status changes.
• Support basic network connectivity troubleshooting, escalating more complex issues to network engineering.
• Help manage access and provisioning for enterprise AI tools as adoption grows.
• Partner with the IT Manager to identify recurring support issues and recommend process or training improvements.
• Lead hands-on device training for new hires and existing employees (laptops, mobile devices, core business systems).
• Deliver basic AI literacy training — teaching employees how to use company-approved AI tools safely and effectively.
• Create and maintain simple how-to guides and quick-reference materials (e.g., in SharePoint).
• Travel periodically to other company locations to run in-person training sessions.
• Other duties as assigned.

Skills

Active Directory

Microsoft 365

Windows troubleshooting

Helpdesk experience

iOS support

Education

High school diploma or equivalent

Tools

Outlook

SharePoint

Windows OS

Job description

About Us

At Service Electric Company, we believe that each employee contributes directly to the success and growth of our company. Specializing in transmission, distribution, substation, storm restoration, and technical services., our rapid expansion follows our growing reputation for delivering safe, quality, and on-time projects to all our customers. Whether we’re staffing internal support or in-field workforce, we are guided by our Core Values of Quality, Safety, and Responsibility. Incorporated in 1945, SERVICE ELECTRIC Company now employs over 2,000 employees and operates a fleet of more than 2,000 pieces of equipment. Our primary footprint includes the Southeast, Midwest, and Puerto Rico, but our crews travel throughout the Country to assist with storm restoration. Service Electric Company is a subsidiary of Quanta Services, Inc. (NYSE:PWR). Our culture is about supporting an environment where all employees can be themselves, are valued, and have an equal opportunity to succeed.

About this Role

TheIT Support & Training Specialistprovides day-to-day technical support across our core systems and devices, while also serving as a hands-on trainer, helping employees build confidence with their technology, from everyday devices to the AI tools we're rolling out across the company.

What You'll Do

POSITION FUNCTIONS

• Respond to, and triage, incoming IT support requests, resolving issues directly or escalating to the right team member.
• Manage the user account lifecycle in Active Directory — provisioning, changes, and deprovisioning for new hires, transfers, and terminations.
• Administer Microsoft 365 services, including Outlook, SharePoint, and shared/network drive permissions.
• Provision, configure, and troubleshoot company mobile devices; coordinate with wireless carriers and vendors on service requests.
• Provide hardware and software troubleshooting support for laptops and desktops.
• Coordinate with HR and field offices on new-hire IT setup and employee status changes.
• Support basic network connectivity troubleshooting, escalating more complex issues to network engineering.
• Help manage access and provisioning for enterprise AI tools as adoption grows.
• Partner with the IT Manager to identify recurring support issues and recommend process or training improvements.
• Lead hands-on device training for new hires and existing employees (laptops, mobile devices, core business systems).
• Deliver basic AI literacy training — teaching employees how to use company-approved AI tools safely and effectively.
• Create and maintain simple how-to guides and quick-reference materials (e.g., in SharePoint).
• Travel periodically to other company locations to run in-person training sessions.
• Other duties as assigned.

What You'll Bring

EDUCATION AND EXPERIENCE REQUIREMENTS

• A high school diploma or equivalent.
• 1 to 3 years experience in an IT support or helpdesk role.
• Working knowledge of Microsoft Active Directory and Microsoft 365 (Outlook, SharePoint).
• Experience troubleshooting Windows desktop/laptop hardware and software issues.
• Experience supporting mobile devices (iOS