IT Support & AI Training Specialist

Quanta Services, Inc.; College Park, Northern (GA, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Service Electric Company in the United States is seeking an IT Support & Training Specialist to provide day-to-day technical support across core systems and devices, while leading hands-on training for employees. This role covers AI tool adoption, SharePoint access, and device provisioning, with periodic travel to other locations.

You will build confidence with technology, deliver basic AI literacy, and create simple guides to support a broad user base.

Qualifications

• High school diploma or equivalent.
• 1 to 3 years experience in an IT support or helpdesk role.
• Working knowledge of Microsoft Active Directory and Microsoft 365 (Outlook, SharePoint).
• Experience troubleshooting Windows desktop/laptop hardware and software issues.
• Experience supporting mobile devices (iOS).

Responsibilities

• Respond to, and triage, incoming IT support requests, resolving issues directly or escalating to the right team member.
• Manage the user account lifecycle in Active Directory — provisioning, changes, and deprovisioning for new hires, transfers, and terminations.
• Administer Microsoft 365 services, including Outlook, SharePoint, and shared/network drive permissions.
• Provision, configure, and troubleshoot company mobile devices; coordinate with wireless carriers and vendors on service requests.
• Provide hardware and software troubleshooting support for laptops and desktops.
• Coordinate with HR and field offices on new-hire IT setup and employee status changes.
• Support basic network connectivity troubleshooting, escalating more complex issues to network engineering.
• Help manage access and provisioning for enterprise AI tools as adoption grows.
• Lead hands-on device training for new hires and existing employees (laptops, mobile devices, core business systems).
• Deliver basic AI literacy training — teaching employees how to use company-approved AI tools safely and effectively.
• Create and maintain simple how-to guides and quick-reference materials (e.g., in SharePoint).
• Travel periodically to other company locations to run in-person training sessions.
• Other duties as assigned.

Skills

IT support

Helpdesk

Active Directory

Microsoft 365

Windows troubleshooting

Mobile device support

AI literacy training

Education

High school diploma

Tools

Outlook

SharePoint

Microsoft 365 Admin

Job description

Service Electric Company in the United States is seeking an IT Support & Training Specialist to provide day-to-day technical support across core systems and devices, while leading hands-on training for employees. This role covers AI tool adoption, SharePoint access, and device provisioning, with periodic travel to other locations.

You will build confidence with technology, deliver basic AI literacy, and create simple guides to support a broad user base.