IT Support Tier I

bigbrandtire; Tulsa (OK); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid vacation and holidays

Medical, dental, vision, life insurance

401(k) with company match

Employee discounts

Job summary

Big Brand Tire & Service in Tulsa is seeking an IT Support Tier I Technician to provide first-line technical support to end users. You will resolve routine hardware, software, and network issues while assisting with user onboarding and maintaining IT documentation.

The ideal candidate has an associate degree in IT and 1-2 years of experience in IT support, possesses excellent customer service and communication skills, and is ready to grow within the company.

Qualifications

• 1–2 years of experience in IT helpdesk or desktop support environment preferred.
• Strong organizational and time management abilities.
• Eagerness to learn and grow within the IT team.

Responsibilities

• Serve as the first point of contact for IT support.
• Support end users on Windows and macOS systems.
• Document all requests and resolutions in the IT ticketing system.

Skills

Customer service skills

Communication skills

Knowledge of Windows 10/11

Basic networking concepts

Experience with Microsoft 365

Familiarity with Active Directory

Education

Associate degree in Information Technology

Tools

IT ticketing systems

Job description

IT Support Tier I

Type: Hybrid

The IT Support Level I Technician is responsible for providing first-line technical support to end users across all company locations. This role focuses on resolving routine hardware, software, and network issues, assisting with user onboarding/offboarding, and maintaining accurate IT documentation and inventory. The ideal candidate delivers excellent customer service, communicates effectively, and is eager to grow within IT operations.

Key Responsibilities

End-User Support

• Serve as the first point of contact for IT support via phone, email, or ticketing system.
• Provide timely troubleshooting for desktops, laptops, peripherals, and mobile devices.
• Support end users on Windows and macOS systems, Microsoft 365, Google Workspace, and standard business applications.
• Reset passwords, configure MFA, and manage basic account access in Active Directory and related systems.
• Assist users with network connectivity issues, VPN access, and printer setup.
• Document all requests and resolutions accurately in the IT ticketing system.
• Escalate unresolved issues to Tier II or Tier III support following defined procedures.

Device & Software Management

• Configure and deploy computers and devices in accordance with company standards.
• Install, update, and troubleshoot approved software applications.
• Perform basic maintenance and support for printers, scanners, and VoIP phones.
• Maintain accurate asset records for IT hardware assignments and equipment lifecycle tracking.

Operational & Administrative

• Support employee onboarding/offboarding by preparing, configuring, and retrieving IT equipment.
• Assist in tracking IT inventory, licenses, and warranty renewals.
• Ensure compliance with IT security best practices, including password policies, MFA enrollment, and endpoint protection.
• Contribute to the IT knowledge base with user guides and troubleshooting articles.
• Provide excellent customer service and maintain a professional, helpful attitude in all interactions.

Skills & Qualifications

• Associate degree or equivalent experience in Information Technology, Computer Science, or related field.
• 1–2 years of experience in IT helpdesk or desktop support environment preferred.
• Familiarity with Microsoft 365 administration, Active Directory, and common SaaS tools.
• Strong understanding of Windows 10/11, macOS, and basic networking concepts (TCP/IP, VPN, Wi‑Fi).
• Experience with hardware setup, printer configuration, and endpoint troubleshooting.
• Ability to use and manage IT ticketing systems effectively.
• Excellent communication and customer service skills.
• Strong organizational and time management abilities.
• Eagerness to learn and grow within the IT team.

Benefits

• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts

Big Brand Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.