Information Technology Support Specialist - Information Technology (Anaconda/Butte, MT)

Aware Inc.; Butte (MT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

FSA

HSA

401k

Employee Assistance Program

Tuition Advancement

Professional Development

Job summary

AWARE is seeking an Information Technology Support Specialist to assist staff with the installation, configuration, and ongoing usability of desktop computers, peripherals, and software within established standards.

Responsibilities include working with vendor support, managing the IT Help Desk, ensuring seamless interconnection with servers and systems, and training staff on hardware and software usage. The role also covers security camera and access control systems and inventory management.

Qualifications

• Requires a Bachelor's Degree in Computer Science or a related field, or equivalent experience.
• Well documented work-related history noting IT knowledge and experience.
• Valid Montana Driver’s License and clean driving record required.
• Knowledge of IT and computer science concepts and hardware, software and applications.
• Excellent verbal and written communication skills.
• Experience within Microsoft 365 environment.
• Excellent Microsoft Office skills.

Responsibilities

• Assists staff with installation, configuration, and ongoing usability of desktops, peripherals and software.
• Work with vendor support contacts to resolve problems with desktop computing equipment and software.
• Assist in the IT Help Desk to determine and resolve staff issues.
• Interact with multiple computer platforms and ensure interconnection with servers and administrative systems.
• Train staff on hardware and software usage and maintain inventory of hardware and software.
• Configure, monitor, and maintain security camera and access control systems.
• Recommend and perform system upgrades to ensure longevity.
• Maintain and update company contacts; assist procurement and inventory tasks.
• Prepare equipment for delivery and support fieldwork as requested.

Skills

Communication

Education

Bachelor's Degree in Computer Science or related field

Tools

Microsoft 365

Microsoft Office

Job description

Description

Information Technology Support Specialists - $18.00 - $22.00 per hour.

If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE.

AWARE is looking for the right person to join the team as an information technology support specialist .

The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need.

We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE.

Responsibilities

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Assists in the management of AWARE’s IT Help Desk to determine and resolve problems received from staff.
• Interact with numerous computer platforms.
• Ensure desktop computers interconnect seamlessly with diverse systems including, associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Trains and orients staff on use of hardware and software.
• Configure, monitor, and maintain security camera systems and Access control systems.
• Recommends and / or performs upgrades on systems to ensure longevity.
• Works with procurement staff to purchase hardware and software; as well as maintaining an active and accurate inventory system.
• Orders computer supplies.
• Assesses functional needs to determine specifications for purchases.
• Assist with fieldwork as requested
• Assists in the development and review of written policies and procedures governing all aspects of the Information Technology Department
• Update and maintain company contacts
• Set up and load computer equipment with required items and prepare computer equipment for operation
• Troubleshoot minor equipment malfunctions and correct them as directed by computer operation manuals, or supervisor.
• Performs tasks necessary to prepare computers for delivery to requesting staff.
• Able to react to change proactively, handle other essential tasks as assigned, and office work as assigned.
• Maintains log of all work by utilizing IT helpdesk system; able to pull, terminate, and test low voltage wiring.
• Performs necessary tasks within Microsoft 365 environment.
• Other tasks as assigned

BENEFITS

Health Insurance, FSA, HSA, 401k, Employee Assistance Program, Tuition Advancement, Professional Development.

Requirements

Talents, skills, and abilities

• Requires a Bachelor's Degree in Computer Science or a related field, or equivalent experience.
• Well documented work-related history noting skills, knowledge or experience in information technology.
• A Valid Montana Driver’s License and clean motor vehicle record required
• Knowledge, skills, and a well-documented work history in information technology and computer science.
• Knowledge of electronic equipment, hardware, software, applications.
• Excellent verbal and written communication skills.
• Experience within Microsoft 365 environment.
• Excellent Microsoft Office Skills.

We are proud to be an equal opportunity employer.