IT Technician (TEMP)

North American Mental Health Services; Redding (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

North American Mental Health Services is seeking an IT Member for a 3-4 month assignment to maintain and support our information technology systems in a healthcare setting.

You will provide end-user support, assist with hardware and software maintenance, and help ensure secure and reliable IT operations across the organization.

Qualifications

• High school diploma or equivalent required; IT-related degree preferred.
• Basic familiarity with Windows and/or Mac operating systems.
• Strong troubleshooting and customer service skills.
• Ability to communicate clearly and work well in a team.
• Commitment to maintaining confidentiality of healthcare information.

Responsibilities

• Provide technical support to end-users including staff and clients, resolving hardware and software issues.
• Assist with setup, configuration, and maintenance of computer workstations, laptops, printers, and other IT equipment.
• Install, configure, and troubleshoot software applications used within the organization, including EHR systems.
• Assist in setup and maintenance of network equipment and ensure stable connectivity.
• Promote and enforce IT security policies to safeguard sensitive healthcare information.
• Maintain accurate records of IT assets, service requests, and issue resolutions.
• Assist in IT inventory management and asset disposal tasks.
• Provide basic training to users on IT systems and best practices.

Skills

Windows OS

Mac OS

Hardware troubleshooting

Software troubleshooting

Customer service

Team player

Data confidentiality

Education

High school diploma or equivalent

Job description

This is a temporary position expected to last 3-4 months. As an IT Member at North American Mental Health Services, you will play a crucial role in maintaining the organization's information technology systems, ensuring they run smoothly to support our critical operations. This position offers a fantastic opportunity for your career in IT within a dynamic and rewarding healthcare environment.

Key Responsibilities

• User Support: Provide technical support and assistance to end-users, including staff and clients, in resolving hardware and software issues.
• Hardware Maintenance: Assist with the setup, configuration, and maintenance of computer workstations, laptops, printers, and other IT equipment.
• Software Support: Install, configure, and troubleshoot software applications used within the organization, including EHR (Electronic Health Record) systems.
• Network Assistance: Assist in the setup and maintenance of network equipment, ensuring stable connectivity for all users.
• Security Awareness: Promote and enforce IT security policies and guidelines to safeguard sensitive healthcare information.
• Documentation: Maintain accurate records and documentation of IT assets, service requests, and issue resolution processes.
• Inventory Management: Assist in managing IT inventory, tracking equipment, and ensuring proper allocation and disposal of assets.
• Training: Provide basic training to users on IT systems and best practices.

Qualifications

• High school diploma or equivalent (Bachelor's or Associate's degree in IT-related field preferred).
• Knowledge of Windows and/or Mac operating systems.
• Basic understanding of hardware and software troubleshooting.
• Strong communication and customer service skills.
• Ability to work well both independently and as part of a team.
• Strong problem-solving abilities.
• A commitment to maintaining the confidentiality of sensitive healthcare information.

Preferred Qualifications

• IT certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST).
• Previous experience in a similar IT support role.
• Familiarity with healthcare IT systems or EHR software.