IT Support Technician — Systems & Access Helpdesk

Ballon Stoll P.C.; New York (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Ballon Stoll P.C. is seeking an IT support professional to provide technical assistance to firm employees across computer systems, software, and network connectivity.

The role involves installing hardware, configuring operating systems, and ensuring smooth daily operations for case and administrative activities. The ideal candidate holds a Bachelor's degree in Information Systems or Information Technology and has at least two years of IT support experience, with strong troubleshooting and

Qualifications

• Bachelor's degree in Information Systems or Information Technology is required.
• Minimum 2 years of experience in IT support or related field.
• Experience supporting computer systems, software, and networks desirable.

Responsibilities

• Provide technical support to firm employees regarding computer systems, software, and network connectivity.
• Install, configure, and update computer hardware, operating systems, and office software.
• Troubleshoot and resolve issues related to workstations, printers, scanners, and office equipment.
• Assist in maintaining computer systems, internal applications, and electronic document systems used for case and administrative work.
• Maintain records of technical issues, system updates, and support activities.
• Assist employees with system access, password resets, and general software usage.
• Coordinate with external IT service providers for maintenance as needed.

Skills

Technical support

Troubleshooting

System maintenance

Password resets

Education

Bachelor's degree in Information Systems or Information Technology

Tools

Windows

Office software

Networking basics

Job description

Ballon Stoll P.C. is seeking an IT support professional to provide technical assistance to firm employees across computer systems, software, and network connectivity.

The role involves installing hardware, configuring operating systems, and ensuring smooth daily operations for case and administrative activities. The ideal candidate holds a Bachelor's degree in Information Systems or Information Technology and has at least two years of IT support experience, with strong troubleshooting and