IT Support Technician - Short term contract 5 days a week

Techmate; Washington (District of Columbia); On-site; USD 55,000 - 83,000; Full time

Job summary

Techmate in Washington, DC seeks an experienced IT support specialist for a 60–90 day on-site engagement. You will provide end-user support, handle laptop imaging, and assist executives and staff with hardware/software setup and security tasks.

Responsibilities include imaging with AutoPilot and SCCM, AD/user management, Office 365/Exchange support, AV conference setups, and basic networking. Strong communication and independent work style are essential.

Qualifications

• 5+ years support experience in an enterprise environment.
• Application support for Microsoft Office365, SharePoint Online and Exchange Online.
• Working knowledge of Azure, Intune, and other cloud based services.
• Operating Systems: Windows Server, Mac OS X, iOS and Windows 7 through 10.
• Printer installation, local/network configuration and print management.
• Experience supporting AV environments (Zoom / Teams rooms).
• Excellent verbal and written communication skills.
• Ability to operate independently as well as in a team.
• Ability to lift heavy objects up to 50 lbs.

Responsibilities

• Laptop imaging (AutoPilot, SCCM).
• End-user support for executives, office personnel, and other stakeholders; hardware/software setup and security tasks.
• Migrate Windows 7 to Windows 10 using Azure, SCCM, PXE boot, etc.
• Basic networking, rack/stack/patch, remote hands support.
• Experience with Active Directory, domains, and Group Policy.
• Email, AV conferencing, VoIP device replace and configuration.
• Support of Office365, Exchange email, Antivirus software, etc.
• Provide timely and efficient executive-level support.
• Support commonly used applications and devices (printers, MFDs, etc.).

Skills

End-user support

Azure

Intune

SCCM

Office 365

Exchange Online

Active Directory

Group Policy

Networking basics

Printer setup

VOIP configuration

Remote hands

Security basics

Data migration

Tools

AutoPilot

SCCM

PXE boot

Azure

Office 365 Admin

SharePoint Online

Exchange Online

Intune

Job description

Job Description

This particular opportunity is for 5 days a week for 60 - 90 days (possibly longer)

*** Legal support experience would be a plus ***

As a team member, you will assist our clients with resolving a range of computer-related issues and/or provide on-site support as needed.

Responsibilities:

• Laptop imaging (AutoPilot, SCCM)
• End-user support for executives, office personnel, and other key business stakeholders; this could include installation and configuration of hardware and software applications, as well as some security functions such as password resets, etc.
• Experience with copying/restoring end user data files, migrating Windows 7 to Windows 10 utilizing tools such as Azure, SCCM, PXE boot, etc.
• Basic networking, rack/stack/patch, remote hands support, etc.
• Experience working with AD (active directory), domains, group policy, etc.
• E-mail, A/V conferencing, VoIP device replace and configuration.
• Support of enterprise solutions including Microsoft Office365, Exchange email, Anti-Virus software, etc.
• Provide timely and efficient executive-level support.
• Provide technical support on commonly used applications and devices (MFD network printers, O365 Applications, etc.)

Requirements:

• 5+ years support experience in an enterprise environment
• Application support for Microsoft Office365, SharePoint Online and Exchange Online.
• Working knowledge of Azure, Intune, and other cloud based services.
• Operating Systems: Windows Server, Mac OS X (Server/Workgroup Manager), iOS and Windows 7 through 10.
• Xerox, Canon, HP printer installation, local/network configuration and print management.
• Experience supporting AV environments (Zoom / Teams rooms)
• Excellent verbal and written communication skills.
• Ability to effectively operate independently as well as in a team environment.
• Ability to lift heavy objects up to 50 lbs.