IT Support Technician (level 1 or 2) - Weekday Support / Weekend On-Call

Topaz Fiscal Services; Ocean (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

On-site role

Full-time position

Job summary

Topaz Fiscal Services is seeking an IT Support Technician for on-site work at our Ocean, Maryland location. You will troubleshoot and resolve hardware and software issues, maintain Windows desktops and server environments, and support network devices.

Responsibilities include documenting troubleshooting steps, preparing and shipping computers, administering Office 365, AD/Entra ID, SharePoint permissions, and maintaining IT documentation. Weekend on-call support may be required.

Qualifications

• Proven remote IT support experience.
• Strong knowledge of Windows Desktop/Server and Office 365.
• Excellent written and verbal communication skills.
• Able to work independently and with a remote team.
• Weekend on-call availability.

Responsibilities

• Provide IT support to remote clients, diagnosing and resolving issues.
• Document troubleshooting steps and resolutions.
• Prepare and ship computers and other hardware to users.
• Maintain and optimize computer systems and network environments.
• Maintain Windows Desktop OS and Windows Server OS.

Skills

Remote IT support

Office 365 admin

Network security

Communication skills

Documentation

Education

Bachelor’s degree in computer science or equivalent

Tools

Office 365

Windows Server

AD/Entra ID

SharePoint permissions

Job description

Topaz Fiscal Services -

Job Location: On-site NOT REMOTE

Join Harvest Tech Solutions, a leading provider of innovative IT solutions, as an IT Support Technician. We are seeking a talented individual to troubleshoot and resolve technical issues, prepare hardware, maintain computer systems, and administer network environments. If you're passionate about delivering top-notch IT support and thrive in a remote work environment, we want to hear from you.

Responsibilities:

• Provide IT support to remote clients, diagnosing and resolving technical issues promptly and efficiently.

• Document all troubleshooting steps taken to resolve issues, ensuring clear and comprehensive records.

• Prepare and ship computers and other hardware directly to users

• Maintain and optimize computer systems and network environments to ensure maximum performance and reliability.

• Maintain Windows Desktop OS and Windows Server OS

• Perform network administration tasks, including configuration and management of firewalls, switches, and Access Points.

• Administer email systems, ensuring seamless communication channels for clients including Office 365 administration.

• Administer user permissions including AD, Entra ID, SharePoint file permissions.

• Create and maintain clear and organized IT documentation for reference and training purposes.

• Provide weekend on-call support as needed, remaining available to respond to IT issues requiring timely attention outside of the regular Monday–Friday work schedule.

Requirements:

• Proven experience in providing remote IT support, troubleshooting hardware and software issues.

• Strong understanding of network security principles and best practices.

• Experience in email administration, including configuration and maintenance of Office 365 environments.

• Excellent communication skills, both written and verbal.

• Ability to work independently and collaboratively in a remote team environment.

• Detail-oriented with a focus on delivering high-quality solutions.

• Ability to be available for weekend on-call support and respond to IT issues requiring timely attention as needed.

Preferred Qualifications:

• Certifications such as CompTIA Network+, CompTIA Security+, or Cisco Certified Network Associate (CCNA).

• Bachelor’s degree in computer science or equivalent

Job Location: On-site, PLEASE DO NOT APPLY IF YOU ARE LOOKING FOR A REMOTE POSITION

Job Type: Full-time

Salary commensurate with experience