IT Support Technician — Remote-Friendly, Windows 11 Expert

ConnectiveRx; Pittsburgh (Allegheny County); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical/dental/vision

Life & disability insurance

401(k) plan

PTO & STO

Holidays & floating holidays

Job summary

ConnectiveRx is seeking an IT Support Associate to join the Infrastructure Operations team. This hands-on role installs, troubleshoots, and repairs computer systems, hardware, software, and peripherals for internal users both on-site and remote.

You'll onboard/off-board personnel, resolve issues, document procedures, and ensure workstation security while supporting business operations across IT Infrastructure.

Qualifications

• 0 to 2 years supporting IT Infrastructure.
• Windows 11 workstations, printers, and basic networking.
• Healthcare IT Infrastructure and HIPAA compliance experience a plus.
• Solid understanding of desktop systems and OTS applications.
• Excellent hardware skills with Dell & Lenovo laptops, peripherals, printers, basic networking.
• Support of Apple Macs and mobile devices in a corporate environment is a plus.
• Excellent customer service skills.
• Ability to troubleshoot and fix Tier 1 & 2 IT‑related issues.
• Excellent knowledge of Windows 11, Active Directory, Group Policy, DNS, and DHCP.
• Good knowledge of cloud‑based infrastructure support tools and technology.
• Strong written & verbal communication; attention to detail; strong organization skills; ability to manage multiple priorities well; calm under pressure; ability to provide support outside of regular business hours as needed.

Responsibilities

• Provide desktop support for hardware, software, network, printers, and A/V for all internal users, on-site and remote.
• On-boarding & Off-Boarding of personnel concerning deploying & recovering laptops and supporting IT peripheral equipment.
• Image, configure, and deploy Windows 11 workstations.
• Troubleshoot Microsoft Office 365, Adobe Acrobat, Five9, and other proprietary software as needed.
• Proactively troubleshoot production issues and document root causes and lessons learned after incidents.
• Enforce company security procedures and policies by ensuring workstations meet security guidelines.
• Meet all SLAs for production systems.
• Assist the extended IT Infrastructure Team as needed.

Skills

IT support

Windows 11

Active Directory

Group Policy

DNS & DHCP

Printers & peripherals

Customer service

Troubleshooting

Remote support

Macs support

Education

Bachelor's degree in Computer Science or Engineering

MCSA/A+/Net+ preferred

Tools

Five9

Office 365

Adobe Acrobat

Job description

ConnectiveRx is seeking an IT Support Associate to join the Infrastructure Operations team. This hands-on role installs, troubleshoots, and repairs computer systems, hardware, software, and peripherals for internal users both on-site and remote.

You'll onboard/off-board personnel, resolve issues, document procedures, and ensure workstation security while supporting business operations across IT Infrastructure.