Helpdesk Support

GCS Recruitment Specialists; Las Vegas (NV); On-site; USD 42,000 - 66,000; Full time

Job summary

GCS Recruitment Specialists is seeking an IT Support Technician to provide onsite end-user support for Las Vegas facilities. The role covers laptops, desktops, printers, and basic networking, with emphasis on following SOPs and meeting SLA expectations.

You will work independently, participate in on-call rotations, and help maintain Windows 11 and Linux environments, imaging devices, and resolving hardware and software issues.

Qualifications

• Minimum 1 year of hands-on IT support experience.
• Experience imaging and deploying laptops.
• Printer troubleshooting and support.
• Basic networking concepts and troubleshooting.
• Windows 11 operating systems.
• Linux operating systems.
• Experience working within a ticketing system environment.
• Strong troubleshooting and problem-solving skills.
• Ability to follow documented procedures and technical SOPs.
• Excellent communication and customer service skills.

Responsibilities

• Image, configure, deploy, and maintain laptops and desktop systems.
• Provide technical support for Windows 11 and Linux environments.
• Troubleshoot hardware, operating system, and application-related issues.
• Support user onboarding and workstation setup activities.
• Diagnose and resolve printer issues, including network-connected printers.
• Perform basic networking troubleshooting, including connectivity and cabling issues.
• Respond to equipment failures and restore service following SOPs.
• Work tickets and service requests within SLA requirements.

Skills

IT support

Laptop imaging

Printer troubleshooting

Networking basics

Windows 11

Linux

Ticketing system

SOP compliance

Customer service

On-call readiness

Job description

We are seeking a reliable and customer-focused IT Support Technician to provide onsite technical support for Operations facilities. The successful candidate will support end-user computing devices, printers, networking equipment, and operational technology environments while following established technical procedures and service-level expectations.

This role is hands-on and requires strong troubleshooting skills, the ability to work independently, and a willingness to participate in on-call rotations and site shift schedules.

Key Responsibilities

End User Support

• Image, configure, deploy, and maintain laptops and desktop systems
• Provide technical support for Windows 11 and Linux environments
• Troubleshoot hardware, operating system, and application-related issues
• Support user onboarding and workstation setup activities

Hardware & Infrastructure Support

• Diagnose and resolve printer issues, including network-connected printers
• Perform basic networking troubleshooting, including connectivity and cabling issues
• Respond to equipment failures and restore service following documented SOPs
• Assist with asset management and equipment lifecycle activities

Operational Support

• Work assigned support tickets and service requests within SLA requirements
• Execute Change Management (CM) activities according to established procedures
• Respond to emergent technical events impacting site operations
• Escalate complex issues when resolution steps are unclear or require higher-level intervention

Required Qualifications

• Minimum 1 year of hands-on IT support experience
• Experience with:
  • Laptop imaging and deployment
  • Printer troubleshooting and support
  • Basic networking concepts and troubleshooting
  • Windows 11 operating systems
  • Linux operating systems
• Experience working within a ticketing system environment
• Strong troubleshooting and problem-solving skills
• Ability to follow documented procedures and technical SOPs
• Excellent communication and customer service skills

Preferred Qualifications

• CompTIA A+ Certification
• Background supporting:
  • Experience working in large-scale enterprise environments
  • Familiarity with change management processes