IT Support Technician — Profit Sharing & 3 Weeks PTO

Tecology, Inc.; Vancouver (WA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Profit sharing

Paid time off—up to 3 weeks

Medical, Dental, Vision, Life, and 401

Job summary

Tecology, Inc. is seeking an experienced Support Technician to resolve basic to mid-level IT issues, assisting with hardware, software, networks, and peripherals. You will install, upgrade, and troubleshoot systems, set up workstations, and contribute to the knowledge base.

The role requires familiarity with Active Directory, PowerShell, ticketing systems, and the ability to travel up to 10% and work on-call rotations. A degree in computer science or related field is preferred.

Qualifications

• 5–7 years in IT support or help desk roles preferred.
• Experience with IT ticketing systems and infrastructure.
• Knowledge of hardware/software maintenance and upgrades.
• Familiarity with PowerShell scripting.
• Able to manage escalations and warranty processes.
• Admin knowledge of Active Directory and user provisioning.
• Willingness to travel up to 10% and participate in on-call rotations.
• Ability to lift up to 50 pounds.

Responsibilities

• Provide timely, high-quality support for hardware, software, networks, and peripherals.
• Resolve issues via in-person, phone, or remote support and set expectations.
• Build, install, and upgrade systems; optimize configurations and dispose of old equipment.
• Set up workstations with proper OS install and software configuration.
• Follow documented procedures and IT policies; contribute to knowledge base.
• Collaborate with teammates and users to address onsite needs.
• Maintain strong customer relationships and professional communication.

Skills

IT support

Help desk

PowerShell

Active Directory

Troubleshooting

Customer service

Ticketing systems

Education

Associate degree

Tools

PowerShell

Active Directory

Job description

Tecology, Inc. is seeking an experienced Support Technician to resolve basic to mid-level IT issues, assisting with hardware, software, networks, and peripherals. You will install, upgrade, and troubleshoot systems, set up workstations, and contribute to the knowledge base.

The role requires familiarity with Active Directory, PowerShell, ticketing systems, and the ability to travel up to 10% and work on-call rotations. A degree in computer science or related field is preferred.