Support Technician

Tecology, Inc.; Vancouver (WA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Profit sharing

Paid time off—up to 3 weeks

Medical, Dental, Vision, Life, and 401

Job summary

Tecology, Inc. is seeking an experienced Support Technician to resolve basic to mid-level IT issues, assisting with hardware, software, networks, and peripherals. You will install, upgrade, and troubleshoot systems, set up workstations, and contribute to the knowledge base.

The role requires familiarity with Active Directory, PowerShell, ticketing systems, and the ability to travel up to 10% and work on-call rotations. A degree in computer science or related field is preferred.

Qualifications

• 5–7 years in IT support or help desk roles preferred.
• Experience with IT ticketing systems and infrastructure.
• Knowledge of hardware/software maintenance and upgrades.
• Familiarity with PowerShell scripting.
• Able to manage escalations and warranty processes.
• Admin knowledge of Active Directory and user provisioning.
• Willingness to travel up to 10% and participate in on-call rotations.
• Ability to lift up to 50 pounds.

Responsibilities

• Provide timely, high-quality support for hardware, software, networks, and peripherals.
• Resolve issues via in-person, phone, or remote support and set expectations.
• Build, install, and upgrade systems; optimize configurations and dispose of old equipment.
• Set up workstations with proper OS install and software configuration.
• Follow documented procedures and IT policies; contribute to knowledge base.
• Collaborate with teammates and users to address onsite needs.
• Maintain strong customer relationships and professional communication.

Skills

IT support

Help desk

PowerShell

Active Directory

Troubleshooting

Customer service

Ticketing systems

Education

Associate degree

Tools

PowerShell

Active Directory

Job description

The Support Technician role requires a multi-talented individual who will work to resolve basic to mid-level technical issues and assist with other miscellaneous projects. This role provides support and assistance to users in the use of hardware, application software, networks, and peripherals; including but not limited to installation, troubleshooting, performing routine software and equipment upgrades and maintenance.

Hourly + Bonus Program:

Bonus Program:

Eligible for profit sharing and up to three weeks of additional paid time off, based on performance.

Benefits:

• Includes Medical, Dental, Vision, Life, Disability, and 401(k) plans.

Key Responsibilities

• Deliver outstanding customer service by responding to support tickets promptly and setting clear expectations for resolution timelines.
• Diagnose and resolve hardware and software issues via in-person, phone, or remote support.
• Build, install, and upgrade systems and peripherals; optimize configurations and securely dispose of outdated equipment.
• Set up workstations, including cabling, OS installation, and software configuration.
• Use documented procedures and tools to analyze and resolve technical problems.
• Follow established IT policies and best practices.
• Maintain positive relationships with users and team members.
• Work independently and collaboratively to address onsite support needs.
• Document internal procedures in the knowledge base.

Required Qualifications

• Experience in IT support roles, including help desk and desk-side support.
• Familiarity with IT ticketing systems and infrastructure platforms.
• Proficiency in maintaining and supporting hardware/software systems.
• Familiarity with running PowerShell scripts.
• Ability to manage ticket escalations and warranty service processes.
• Administrative knowledge of Active Directory.
• Strong interpersonal, communication, and problem-solving skills.
• Willingness to travel up to 10%, participate in on-call rotations, and work flexible hours.
• Physical ability to lift up to 50 pounds.

Preferred Qualifications

• Associate’s or bachelor’s degree in Computer or Information Science.
• Technical certifications such as A+, Network+, MCSE, MCP, or CCNA.
• Experience with Microsoft Office 365 and/or Azure administration.