IT Support Technician: On-Site & Remote Help Desk

Metronet; Evansville (IN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical premiums 80% paid

Company 401(k) match

Disability and life insurance

Job summary

Metronet is seeking an IT Help Desk Technician to support associates with computer systems, hardware and software. You will diagnose, troubleshoot, and implement solutions both remotely and on site, while creating detailed process documentation.

Responsibilities include initial contact support, imaging and setup of workstations, ongoing maintenance, and participation in mass deployments. Strong communication and customer service are essential.

Qualifications

• High school diploma or GED; technical certs preferred.
• Willingness to learn new technologies and systems.
• Strong communication and customer-service mindset.
• Ability to troubleshoot hardware and software issues.

Responsibilities

• Serve as first point of contact for associates with IT issues.
• Respond to inquiries via email, chat, phone or in person.
• Image, configure, and set up workstations for new hires.
• Maintain and repair laptops, desktops, and peripherals.
• Provide end-user support via the ServiceDesk system.
• Assist with mass deployments and IT projects.

Skills

Customer support

Troubleshooting

Communication

Team collaboration

Education

CompTIA A+ certification

ITIL certification

Microsoft Fundamentals

Tools

Microsoft 365

PowerShell

Active Directory

Azure

Intune

Job description

Metronet is seeking an IT Help Desk Technician to support associates with computer systems, hardware and software. You will diagnose, troubleshoot, and implement solutions both remotely and on site, while creating detailed process documentation.

Responsibilities include initial contact support, imaging and setup of workstations, ongoing maintenance, and participation in mass deployments. Strong communication and customer service are essential.