IT Support Technician NY

Document Solutions LLC; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Une entreprise dynamique recherche un Technicien de Service IT de niveau 1 pour rejoindre son équipe. Le candidat idéal aura une expérience en support technique, de fortes compétences en communication et une attitude orientée client. Vous serez chargé de résoudre des tickets de service, de communiquer avec les clients et d’assurer un service de qualité dans un environnement rapide et axé sur le client. Les candidats doivent avoir un permis de conduire valide et une bonne connaissance des systèmes Microsoft.

Benefits

Formation continue

Couverture médicale et dentaire

Plan 401(k) avec contribution de l'entreprise

Vacances payées

Qualifications

• Expérience en support technique de niveau 1.
• Connaissance des systèmes d'exploitation Microsoft et des applications Office.
• Capacité à résoudre rapidement les problèmes informatiques.

Responsibilities

• Agir comme point de contact pour toutes les demandes de service.
• Coordonner les billets de support IT.
• Résoudre les tickets de service de niveau 1.

Skills

Service client

Résolution de problèmes

Communication

Technologie Microsoft

Education

Certification IT (CompTIA, Microsoft, Cisco, etc.)

Job description

Document Solutionsis looking for a motivated, self-starting individual to join our team. The candidate must have experience working in the IT field, possess the ability to learn new technologies, and the ability to work in a team environment. Primary duties are to work directly with customers to resolve all Level 1 IT service tickets. Must have a customer friendly attitude, good written / oral communication skills, and the ability to multi task in this fast paced, customer driven environment. Must be hard working, customer oriented, and possess a clean driving record.

As aLevel 1 IT Service Technician, you are primarily responsible for receiving incoming service tickets, resolving the technical issues, and communicating with the customer throughout the process.

Responsibilities include:

• Act as the first point of contact to the customer for all service requests
• Coordinate and schedule IT support tickets to ensure maximum utilization of billable resources
• Review incoming service tickets (via telephone, email, etc) and assign to the appropriate resource
• Communicate with customers as necessary, keeping them informed on service ticket progress
• Resolve incoming Level 1 Service Tickets and see them through to completion
• Troubleshoot daily Level 1 Service issues via remote support tools
• Perform on-site hardware repairs / new installations as necessary

Qualified candidates will have:

• A clean NY/NJ Driver’s license
• Level 1 technical support experience
• Knowledge of Microsoft Operating Systems / Office Applications / Ethernet Networking
• Ability to troubleshoot IT issues quickly and efficiently
• Be able to stay current with ever-changing technology and IT solutions
• Ability to meet daily goals
• Excellent communication and customer service skills
• Enthusiastic positive attitude
• Self-motivation with strong initiative to succeed
• IT Certification is a plus (CompTIA, Microsoft, Cisco, etc)

We provide benefits that include:

• Excellent salary
• Open opportunity for advancement
• Company supplied uniform
• Ongoing training opportunities
• Outstanding benefits package (incl. medical and dental coverage)
• 401(k) plan with matching company contribution
• Profit Sharing Plans
• Paid Vacation Time

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