Support Technician (Payment Processing)

ConsultNet Technology Services and Solutions; Valhalla (NY); On-site; USD 55,000 - 60,000; Full time

Job summary

Join a leading technology firm as a Support Technician specializing in Payment Processing. This entry-level position in Valhalla, NY, offers the opportunity to engage with users, providing essential support and training on our platforms, ensuring customer satisfaction and resolving technical issues effectively. This role is ideal for individuals with a background in customer service and technical support looking to further their career in a dynamic environment.

Qualifications

• At least 1 year experience in technical support, specifically terminals/payment processing.
• Skilled in providing live chat-based technical support.
• Strong written and verbal communication skills.

Responsibilities

• Serve as first point of contact for incoming customer inquiries.
• Provide remote training and onboarding for users on payment processing.
• Assist users with troubleshooting common issues.

Skills

Customer service

Technical support

Communication

Job description

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Terminal Support Technician
White Plains, NY
Direct Hire
$55,000-$60,000

Primary Responsibilities:

Serve as the first point of contact for incoming customer inquiries, escalating complex technical issues when necessary.

Provide remote training and onboarding for users on our payment processing platform

Assist users with troubleshooting common issues such as login problems, connectivity challenges, and general user errors

Respond to multiple live chat sessions concurrently

Ensure timely follow-up with users to confirm resolution and satisfaction

Meet performance expectations related to quality, schedule adherence, and average handle time

Minimum Qualifications:

At least 1 year of experience in a technical support role, specifically terminals/payment processing.

Skilled in providing live chat-based technical support with a strong focus on timely and effective resolutions

Strong written and verbal communication skills, especially in delivering clear, concise, and professional chat responses

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at www.consultnet.com .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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