IT Technician

Met Council; New York (NY); On-site; USD 55,000 - 60,000; Full time

Job summary

Met Council, America’s largest Jewish charity, seeks an IT Technician for its Brooklyn Hub. The role involves providing technical support, troubleshooting hardware/software issues, and contributing to ongoing IT projects, ensuring smooth operations for staff. Ideal candidates have experience in IT support, strong communication skills, and a commitment to stellar service.

Benefits

Major medical, dental, and vision insurance

Pre-tax commuter benefits

FSA; 403(b)

Paid holidays

Qualifications

• Minimum 2 years of IT support experience.
• Proficient in Windows operating systems and Office 365.
• Relevant certifications like CompTIA A+ are a plus.

Responsibilities

• Install, configure, and maintain hardware/software.
• Troubleshoot tech issues and maintain Help Desk ticketing.
• Conduct staff training on IT systems.

Skills

Customer Service

Problem Solving

Communication

Organizational Skills

Education

Associate’s degree or equivalent work experience in IT

Tools

Windows OS

Office 365

Job description

FLSA: Non-Exempt

Benefits: Eligible

Hours Per Week: 40/Full-time

Met Council is America’s largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our programs are staffed by experts who help over 325,000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations, family violence services, Holocaust survivor assistance, geriatric social work, crisis intervention and the largest free kosher food distribution program in the world. Our network of 101 food pantries, affordable housing sites, and affiliated JCCs provide services directly in neighborhoods across New York City.

Position Summary:

The IT Technician is responsible for providing technical support to staff members at the Brooklyn Hub ensuring smooth operations of hardware, software, and network systems. The IT technician will troubleshoot any tech issues, advise on any appropriate steps, and contribute to ongoing IT projects.

Please note: This position is entirely on-site based out of the Brooklyn Hub located at 1271 60th Street Brooklyn, NY 11219.

Principal Responsibilities:

• Install, configure, and maintain desktops, laptops, printers, and phones including all desktop/laptop applications and software.
• Perform hardware and software installations/upgrades, such as memory upgrades, Microsoft Office, drivers, etc.
• Configure VOIP solutions as well as maintain VOIP technology in house and at remote sites.
• Implement first level user security on servers, files, and folders.
• Troubleshoot computer/phone issues that arise and maintain the Help Desk ticketing system.
• Perform routine maintenance and updates on systems to ensure optimal performance.
• Assist with onboarding and offboarding, including setting up user accounts, hardware, and permissions.
• Create manuals for department reference and staff instruction.
• Conduct training sessions with staff on hardware and software.
• Maintain inventory.
• Check and maintain server back-ups.
• Additional responsibilities as required.

Competencies:

• Exceptional customer service skills.
• Effective verbal and written communication skills, suitable for all levels of the organization.
• Strong organizational, time-management, and multi-tasking abilities; able to manage multiple complex tasks independently.
• Strong analytical and problem-solving skills.
• Consistent attention to quality, accuracy, and detail in all work performed.
• Willingness to adhere to established directives, policies, and best practices.
• Ability to maintain confidentiality and safeguard sensitive information.

Skill and Education:

• Associate’s degree or equivalent work experience in IT, Computer Science, or a related field (preferred).
• 2+ years of experience in an IT support or technician role, working with ticketing systems and troubleshooting PC issues in a corporate environment (preferred).
• Proficient in Windows operating systems and Office 365.
• Relevant certifications (e.g., CompTIA A+) a plus.

Physical Demands:

Required Constantly: Walking, sitting, grasping, bending, stooping, squatting, computer input, finger dexterity and coordination of hand, eye and foot

Required Frequently: Standing and climbing stairs; carrying laptop & files (approx. 8-10 lbs)

Required Occasionally: Reaching above the shoulder, and lifting 5-25 pounds, pushing and pulling

Special Requirements:

• This position requires a willingness to travel throughout the five boroughs of New York City, though the primary location will be in Boro Park, Brooklyn.
• Additional sites may be assigned as required.

Compensation: $55,000 - $60,000 per year.

Benefits: Major medical, dental, and vision insurance; pre-tax commuter benefits; FSA; 403(b); plus holidays.