IT Support Specialist

Insight Global; Lewisville (TX); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA options

FSA options

401k with employer matching

Paid time off

Job summary

Insight Global is seeking a Level I IT Support Specialist to provide onsite and remote end-user support for a growing environment after an acquisition.

The role requires handling hardware/software troubleshooting and becoming the first point of contact for end users, emphasizing customer service and clear communication. Compensation ranges from $20 to $25 per hour under a 6-month contract with potential for hire.

Qualifications

• 2–5 years experience as an IT Support or related role.
• Active Directory experience required.
• Strong customer service and communication skills.
• Experience resolving printer, scanner, monitor, and workstation issues.

Responsibilities

• Provide both onsite and remote end-user support across multiple locations and remote users.
• Troubleshoot hardware, software, account access, and connectivity issues.
• Serve as the first point of contact for users and deliver high-quality customer service.

Skills

IT Support

Active Directory

Customer Service

Printer/Scanner/Monitor issues

Tools

End-User Support Tools

Job description

Duration: 6 month contract, potential to hire

Compensation: $20-25/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Must haves/Job Description:

Our client is looking for a Level I IT Support Specialist to provide both onsite and remote end-user support. This is a role supporting a growing environment following an acquisition. Candidate will be responsible for troubleshooting basic hardware, software, account access, and connectivity issues while serving as the first point of contact for users. This is a true "bread-and-butter" IT Support role with a heavy emphasis on customer service and communication.

• Level 1 IT support ~2,000 end users across multiple locations and remote users.
• Physical set ups/workstation set ups/printers

Requirements:

• -2-5 years experience as an IT Support, Desktop, End User Support specialist, etc,
• -Active Directory experience
• -Strong customer service and communication skills
• -Experience with resolving printer, scanner, monitor, and workstation issues