IT Support Technician III — End-User & Device Specialist

Kforce Inc; Carlsbad (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

FSA

401(k)

Life Insurance

Disability Insurance

ADD Insurance

Paid Time Off

Job summary

Kforce Inc. in Carlsbad, CA is seeking a Support Technician III to provide technical assistance and end-user support across hardware, software, and account management functions.

You will resolve issues, document incidents, and maintain devices while following security and compliance guidelines. Responsibilities include deploying and configuring computers, mobile devices, and peripherals; supporting users via various channels; and coordinating with vendor service requests.

Qualifications

• 4+ years of experience supporting end-user technology.
• Experience in a service desk or high-volume support environment.
• Familiarity with identity and access management, Microsoft 365 administration, remote support tools, and ITSM platforms.
• Familiarity with mobile device support including iOS and Android.
• Working knowledge of Windows and macOS environments.
• Strong communication, presentation, and interpersonal skills.
• Proficiency with Microsoft Office applications and the ability to quickly learn new technologies.
• Customer-focused with strong organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with business systems, reporting tools, CRM platforms, or enterprise applications is a plus.

Responsibilities

• Respond to support requests and resolve technical issues.
• Document incidents and solutions within a ticketing system.
• Identify recurring problems and elevate as needed.
• Configure, deploy, and maintain computers, mobile devices, and peripherals.
• Support users via phone, email, remote tools, and in person.
• Troubleshoot Windows, macOS, Microsoft 365, and business applications.
• Perform user account administration, including password resets and access management.
• Assist with onboarding and offboarding, including equipment provisioning and recovery.
• Coordinate hardware repairs, replacements, and vendor service requests.
• Maintain inventory and device lifecycle activities.
• Escalate complex issues to advanced support teams.
• Maintain documentation and contribute to process improvements.
• Follow security, privacy, and compliance requirements.
• Provide professional, customer‑focused support and collaborate with team members.

Skills

End-user support

Windows & Mac OS support

Strong communication

Multitasking

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft 365 Admin

Remote support tools

ITSM platforms

Mobile device management

Job description

Kforce Inc. in Carlsbad, CA is seeking a Support Technician III to provide technical assistance and end-user support across hardware, software, and account management functions.

You will resolve issues, document incidents, and maintain devices while following security and compliance guidelines. Responsibilities include deploying and configuring computers, mobile devices, and peripherals; supporting users via various channels; and coordinating with vendor service requests.