IT Support Technician II: Windows/macOS & 365 Pro

Claire's; Des Plaines (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

Claire's in the United States is seeking a hands-on IT Support Technician – Level 2 to deliver end-user support across Rosemont and Elgin locations. The role focuses on imaging, configuring, deploying, and supporting Windows PCs and Apple MacBooks while resolving hardware, software, and access issues.

The ideal candidate will have 3+ years in desktop support, experience with Active Directory and Entra ID, and strong Microsoft 365 knowledge, paired with excellent problem-solving and customer

Qualifications

• Associate’s degree in information technology, Computer Science, or equivalent work experience.
• 3+ years of experience in a desktop support, service desk, or endpoint support role.
• Experience imaging and configuring Windows PCs and Apple MacBooks.
• Hands-on with Active Directory (on-premises) and Microsoft Entra ID.
• Experience with Microsoft 365 administration and support.
• Strong troubleshooting, documentation, and customer service skills.
• Willingness to travel between Rosemont and Elgin locations.

Responsibilities

• Image, configure, deploy, and maintain Windows laptops, desktops, and Apple MacBooks.
• Provide Level 2 technical support for end users in person, remotely, and over the phone.
• Troubleshoot hardware, software, operating systems, and applications; escalate when needed.
• Diagnose and resolve account access, authentication, and connectivity problems.
• Document incidents, resolutions, and support activities in the ticketing system.
• Assist with office technology moves, deployments, and site changes.

Skills

End-user support

Troubleshooting

Windows

macOS

Active Directory

Entra ID

Microsoft 365

Ticketing

Communication

Travel between sites

Education

Associate degree in IT/CS

Tools

Intune

Office 365 admin tools

Job description

Claire's in the United States is seeking a hands-on IT Support Technician – Level 2 to deliver end-user support across Rosemont and Elgin locations. The role focuses on imaging, configuring, deploying, and supporting Windows PCs and Apple MacBooks while resolving hardware, software, and access issues.

The ideal candidate will have 3+ years in desktop support, experience with Active Directory and Entra ID, and strong Microsoft 365 knowledge, paired with excellent problem-solving and customer