IT Support Technician II - Windows, AD, Networking

Grapevine MSP Technology Services; Bakersfield (CA); Presencial; USD 52.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with 4% company matching

Low-cost medical, dental, and vision

Paid vacation and sick time

Performance bonuses

Work-anniversary recognition

Equipment and tools provided

Training courses and Growth and Dev. 2

Growth and Development Plans with MSP‑

Team events and social events

Descripción de la vacante

Grapevine MSP Technology Services in Bakersfield, CA is seeking an Authorized Technical Support Technician to advance beyond Tier-1 support. You will handle moderately complex tickets, perform deeper troubleshooting across Windows environments, Active Directory, networking, and common business applications, while mentoring junior staff.

You will document work thoroughly, communicate clearly with users, and strive to resolve issues at first contact when possible.

Formación

• 2+ years IT support experience (MSP experience preferred).
• Strong hands-on troubleshooting skills in Windows environments.
• Practical experience with Active Directory, Group Policy, and Microsoft 365.
• Solid understanding of networking fundamentals.
• Ability to prioritize multiple issues and work independently.
• Clear written and verbal communication with both technical and non-technical people.
• Comfortable documenting your work thoroughly so others can follow it.

Responsabilidades

• Troubleshoot and resolve intermediate hardware, software, and connectivity issues that go beyond basic desktop support.
• Work in Active Directory, Group Policy, and Microsoft 365 to fix access, permissions, and configuration problems.
• Diagnose network-related issues (DNS, DHCP, connectivity, basic firewall rules) and work with infrastructure teams when needed.
• Perform root-cause analysis on recurring problems and document both the fix and the underlying cause.
• Support and guide Tier 1 technicians on escalations while keeping clients informed.
• Assist with patching, endpoint management, and basic maintenance tasks.
• Escalate advanced issues to Tier 3 or vendors with clear notes and relevant logs.

Conocimientos

Windows troubleshooting

Active Directory

Group Policy

Microsoft 365

Networking basics

Documentation

Technical communication

Herramientas

Azure

Endpoint management tools

MSP platforms

Descripción del empleo

Grapevine MSP Technology Services in Bakersfield, CA is seeking an Authorized Technical Support Technician to advance beyond Tier-1 support. You will handle moderately complex tickets, perform deeper troubleshooting across Windows environments, Active Directory, networking, and common business applications, while mentoring junior staff.

You will document work thoroughly, communicate clearly with users, and strive to resolve issues at first contact when possible.