IT Support Technician I - Fast-Track to Independent IT Pro

Riot Platforms; Austin (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Health insurance

Gym membership

Job summary

Riot Platforms in Austin, TX seeks an IT Support Technician I to deliver frontline support and participate in IT projects across facilities. You will support executives and VIP users, document actions, and grow into broader technical independence while traveling between sites.

Ideal candidates have a high school diploma or GED, 0–2 years in IT support, and a willingness to learn. The role offers development, cross‑site exposure, and the potential to participate in Riot’s equity programs.

Qualifications

• High school diploma or GED required; associate's degree in Information Technology or related field preferred.
• 0–2 years of IT support or related hands‑on technology experience.
• Basic working knowledge of end‑user devices, operating systems, productivity software, mobile devices, and common support practices.
• Strong communication, customer service, organization, and documentation skills.
• Willingness and ability to learn quickly, accept coaching, and grow into a fully independent support role.
• Ability to travel between facilities and provide on‑site support as needed.

Responsibilities

• Resolve frontline incidents, service requests, break/fix issues, and routine end‑user technology needs across assigned facilities.
• Support hardware, software, endpoint, account-access, mobile-device, printing, conferencing, workstation, and device-setup needs for standard, operational, remote, executive, and VIP users.
• Diagnose routine to moderately complex technical issues using established procedures, knowledge resources, documentation, and team guidance.
• Document troubleshooting steps, user communications, actions taken, resolutions, and escalations accurately in the ticketing system.
• Perform routine administrative tasks, device provisioning, software installation, equipment swaps, asset tracking, inventory updates, and other support activities in accordance with approved procedures.
• Participate in IT projects, deployments, upgrades, refreshes, office moves, inventory efforts, device staging, and site‑support initiatives.
• Collaborate with Level 2 technicians and IT support leads to deliver cross‑site support, identify recurring issues, improve documentation, and strengthen support processes.
• Develop technical independence by applying coaching, building system knowledge, and demonstrating increasing ownership and reliability.

Skills

IT Support

Customer Service

Documentation

Communication

Education

High school diploma or GED

Associate's degree in IT

Tools

Ticketing system

Windows OS

Job description

Riot Platforms in Austin, TX seeks an IT Support Technician I to deliver frontline support and participate in IT projects across facilities. You will support executives and VIP users, document actions, and grow into broader technical independence while traveling between sites.

Ideal candidates have a high school diploma or GED, 0–2 years in IT support, and a willingness to learn. The role offers development, cross‑site exposure, and the potential to participate in Riot’s equity programs.