IT Support Technician II — Tech with Purpose & Growth

Phoenix Rescue Mission; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Life-giving work

Generous health, dental, and vision

401(k) match program

Robust paid time off

12 paid holidays annually

Equal opportunity employer (religious)

Job summary

Phoenix Rescue Mission in Phoenix, AZ is seeking an IT Support Technician to manage end-user devices, SaaS apps, and networked equipment in a busy nonprofit environment.

You will troubleshoot hardware/software, administer Microsoft 365, Entra ID, and Intune, and provide guidance to staff while upholding the Mission's Christ-centered values.

Join a faith-driven team offering generous benefits, PTO, holidays, and opportunities to mentor others and contribute to a meaningful mission.

Qualifications

• 2-3 years of experience in IT support, end-user computing, or systems administration.
• Hands-on experience with Microsoft 365, Microsoft Entra ID (Azure AD), and Microsoft Intune.
• Experience administering SaaS applications and VoIP phone systems.
• Exposure to server, Wi-Fi, and network administration in a business environment preferred.
• Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft 365 Fundamentals preferred.
• Strong troubleshooting, problem-solving, communication, and customer service skills.
• Ability to work independently, manage multiple priorities, and provide guidance to junior technical staff.
• A solid and credible Christian witness and lifestyle that exemplifies Christ in character and actions.

Responsibilities

• Independently resolve routine and escalated technical support requests, troubleshooting hardware, software, application, and connectivity issues.
• Manage end-user devices through Microsoft Intune, including provisioning, configuration, patching, compliance, application deployment, and lifecycle management.
• Administer Microsoft 365, Active Directory, Microsoft Entra ID, and other SaaS applications, including user accounts, licensing, password, and multi-factor authentication support.
• Configure, maintain, and troubleshoot technology systems including computers, network printers, VoIP phones, wireless equipment, cameras, and teleconference equipment.
• Support Wi-Fi, network, server, and infrastructure operations in partnership with the IT Manager and managed Service Provider.
• Maintain accurate IT equipment and software inventories and create technical documentation, standard operating procedures, and knowledge base resources.
• Provide guidance, training, and mentorship to IT Support Technicians and end users on technology, applications, and best practices.
• Support audio-visual equipment for PRM events, including setup, troubleshooting, and takedown.
• Stay current on emerging technologies and recommend tools and process improvements that support the Mission's technology needs.
• Participate in devotions, prayers, or other organizational activities that promote a credible Christian witness and lifestyle.

Skills

IT support

End-user computing

Microsoft 365

Entra ID / Azure AD

Intune

VoIP systems

Customer service

Education

Associate's degree in IT

Certifications (A+/Network+/Security+ or Microsoft 365 Fundamentals)

Tools

Active Directory

MS Entra ID (Azure AD)

Microsoft Intune

Job description

Phoenix Rescue Mission in Phoenix, AZ is seeking an IT Support Technician to manage end-user devices, SaaS apps, and networked equipment in a busy nonprofit environment.

You will troubleshoot hardware/software, administer Microsoft 365, Entra ID, and Intune, and provide guidance to staff while upholding the Mission's Christ-centered values.

Join a faith-driven team offering generous benefits, PTO, holidays, and opportunities to mentor others and contribute to a meaningful mission.