IT Support Technician II - Remote & Onsite

Roswell Toyota; Roswell (NM); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Certification reimbursement

Career growth

Diverse tech exposure

Supportive team

Job summary

Roswell Toyota is hiring a Level 2 IT Support Technician to provide remote and onsite technical assistance for business clients in Roswell, NM. The role emphasizes proactive problem-solving, ownership, and ongoing learning within a company focused on long-term success and professional development.

The ideal candidate has CompTIA A+/Network+/Security+ level knowledge with 1–3 years in IT support, Windows environments, AD administration, and strong communication skills.

Qualifications

• Equivalent knowledge to CompTIA A+/Network+/Security+.
• 1–3 years IT support experience.
• Experience supporting Microsoft Windows environments.
• Basic Active Directory administration experience.
• Understanding of networking fundamentals.
• Knowledge of cybersecurity best practices.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Professional customer service attitude.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide remote and onsite technical support for business clients.
• Troubleshoot Windows 10 and Windows 11 operating systems.
• Configure and support desktop computers, laptops, printers, and mobile devices.
• Create, modify, disable, and troubleshoot user accounts in Active Directory.
• Support Microsoft 365 services including Exchange Online, Outlook, OneDrive, Teams, SharePoint.
• Troubleshoot network connectivity issues including TCP/IP, DNS, VLANs, subnets, DHCP, wireless, and VPN.
• Install and configure software applications.
• Assist with workstation deployments and upgrades.
• Maintain documentation and ticket notes.
• Follow cybersecurity best practices and security policies.
• Escalate advanced issues when necessary while maintaining ownership of client communication.

Skills

CompTIA A+

CompTIA Network+

CompTIA Security+

Windows OS

Active Directory

Networking fundamentals

Cybersecurity best practices

Troubleshooting

Communication skills

Customer service

Valid driver’s license

Tools

Microsoft 365 Administration

Azure AD / Entra ID

Meraki Networking

Backup and Disaster Recovery

RMM tools

Job description

Roswell Toyota is hiring a Level 2 IT Support Technician to provide remote and onsite technical assistance for business clients in Roswell, NM. The role emphasizes proactive problem-solving, ownership, and ongoing learning within a company focused on long-term success and professional development.

The ideal candidate has CompTIA A+/Network+/Security+ level knowledge with 1–3 years in IT support, Windows environments, AD administration, and strong communication skills.