IT Support Technician II - Remote

Interlaced; San Diego (CA); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, vision & dental

401k matching

Paid holidays

Volunteer days

Vacation and sick leave

Cell phone reimbursement

Gym reimbursement

Fuel reimbursement

Peer bonus program

Job summary

Interlaced is seeking an IT Support Technician II in San Diego to assist end users via remote sessions, chat, phone and email. The role offers a hybrid setup with the San Diego office and client sites if local, and requires 3+ years in IT with a focus on help desk and customer support.

You’ll work 8:00 a.m. to 5:00 p.m. Pacific Time, Monday through Friday, with a dedicated home office and stable internet. A strong technical skill-set and good communication are essential.

Qualifications

• 3+ years in IT with focus on help desk and customer support
• Experience supporting end users remotely via chat, phone and email
• Ability to explain technical concepts to non-technical users
• Strong communication and organizational skills

Responsibilities

• Provide remote IT support to end users via chat, phone and email
• Assist end users and onsite visits when local to San Diego area
• Work hours 8am–5pm Pacific Time, Monday–Friday, with a hybrid office/remote setup

Skills

IT Support

Help Desk

Customer Support

Remote Support

Tools

Meraki

MacOS

Windows Desktop OS

Microsoft Azure

Microsoft 365

Google Workspace

Slack

OneLogin

SentinelOne

SPF

DKIM

DMARC

DNS Filter

Datto / Backupify

Comet Backup

Zoom

Microsoft Teams

RingCentral

Addigy

Microsoft Intune

Job description

Microsoft Intune

Interlaced is a cloud-focused, modern IT, Security, and AI services provider, providing outsourced technology management services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions.

How are we different from traditional IT companies?

• We are cloud focused (but we will train you up if you don't have all the necessary skills yet).
• We have professional development pathways throughout the organization with accompanying training programs.
• We work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies.
• We are poised for significant growth and need you to help us do it!
• We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together.

Requirements

Interlaced is looking to hire a full-time IT Support Technician II, San Diego candidates preferred. This position requires knowledge of common business technologies and experience working in diverse technical environments as well as with various cloud infrastructure components.

The candidate we are looking for has a technical skill-set, and stays up to date with the latest technology trends. The ability to quickly incorporate new techniques and processes is a must. The candidate must be personable and have the ability to interact with each level of the client's business, from the front desk to the CEO. The ability to simplify complex technical solutions and convey them to end users is a requisite.

This is a full time position working remotely to assist end users through remote sessions, via chat, phone and email, and working hybrid from Interlaced's San Diego office and our client's offices if you're local to San Diego. The candidate is expected to have a dedicated working environment/home office with stable internet connection. This position is from the hours of 8am - 5pm Pacific Time, Monday through Friday excluding holidays.

Below are the tools we work with at Interlaced. Basic knowledge and proficiency in several of these tools are preferred:

• Meraki
• MacOS
• Windows Desktop OS
• Microsoft Azure
• Microsoft 365
• Google Workspace
• Slack
• OneLogin
• SentinelOne
• SPF
• DKIM
• DMARC
• DNS Filter
• Datto / Backupify
• Comet Backup
• Zoom
• Microsoft Teams
• RingCentral
• Addigy
• Microsoft Intune

Ideally, this candidate has a minimum of 3+ years working in IT, with a focus on help desk and customer support. This is a full-time position working remotely to assist end users through remote sessions via chat, phone, and email and occasionally visiting our San Diego area client offices (if local). The candidate is expected to have a dedicated working environment/home office with stable internet connection.

Benefits

What we offer:

• Competitive starting salary between $70,000-80,000 DOE annual with Interlaced company bonus program
• Medical, vision and dental benefits
• Cell phone and gym reimbursement
• 16 paid Holidays annually - 6 fixed and 10 flex
• 2 paid volunteer days annually
• Paid vacation and sick time
• 401k matching
• Fuel reimbursement
• Peer-to-peer bonus allowance