IT Support Technician II - Los Angeles

Interlaced; United States; Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, vision and dental benefits

Cell phone reimbursement

Gym reimbursement

Paid holidays

Job summary

Interlaced is seeking an IT Support Technician II to join our hybrid team in Los Angeles. You will support end users via chat, phone and email, and visit client offices as needed from a home-based workstation.

The role requires 3+ years in IT, customer-focused communication, and the ability to translate technical details for non-technical users. Cloud infrastructure familiarity is a plus in our fast-growing environment.

Qualifications

• Minimum 3+ years in IT with help desk and customer support.
• Ability to interact with all client levels from front desk to CEO.
• Capable of simplifying complex technical solutions for end users.
• Experience with cloud infrastructure components and SaaS tools.
• Hybrid work model with on-site client visits in Los Angeles.

Responsibilities

• Provide remote IT support via chat, phone and email.
• Occasionally visit Los Angeles area client offices.
• Assist end users through remote sessions and diagnostics.
• Maintain a dedicated home office with stable internet.

Skills

Customer service

Communication

Problem solving

Remote support

Education

3+ years IT experience

Tools

Meraki

MacOS

Windows OS

Azure

Microsoft 365

Google Workspace

Slack

OneLogin

SentinelOne

Datto/Backupify

JumpCloud/Intune

Job description

Interlaced is a cloud-focused, modern IT, Security, and AI services provider, providing outsourced technology management services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions.

How are we different from traditional IT companies?

• We are cloud focused (but we will train you up if you don’t have all the necessary skills yet).
• We have professional development pathways throughout the organization with accompanying training programs.
• We work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies.
• We are poised for significant growth and need you to help us do it!
• We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together.

Requirements

Interlaced is looking to hire a full-time IT Support Technician II in Los Angeles. This position requires knowledge of common business technologies and experience working in diverse technical environments as well as with various cloud infrastructure components.

The candidate we are looking for has a technical skill‑set, and stays up to date with the latest technology trends. The ability to quickly incorporate new techniques and processes is a must. The candidate must be personable and have the ability to interact with each level of the client’s business, from the front desk to the CEO. The ability to simplify complex technical solutions and convey them to end users is a requisite.

This is a full time position working hybrid both visiting Los Angeles client offices and working from home to assist end users through remote sessions, via chat, phone and email. The candidate is expected to have a dedicated working environment/home office with stable internet connection. This position is from the hours of 7am - 4pm Pacific Time, Monday through Friday excluding holidays.

Below are the tools we work with at Interlaced. Basic knowledge and proficiency in several of these tools are preferred:

• Meraki
• MacOS
• Windows Desktop OS
• Microsoft Azure
• Microsoft 365
• Google Workspace
• Slack
• OneLogin
• SentinelOne
• SPF
• DKIM
• DMARC
• DNS Filter
• Datto / Backupify
• Comet Backup
• Zoom
• Microsoft Teams
• RingCentral
• Addigy
• Microsoft Intune

Ideally, this candidate has a minimum of 3+ years working in IT, with a focus on help desk and customer support.This is a full-time position working remotely to assist end users through remote sessions via chat, phone, and email and occasionally visiting our Los Angeles area client offices. The candidate is expected to have a dedicated working environment/home office with stable internet connection.

Benefits

What we offer:

• Competitive starting salary between $70,000-80,000 DOE annual with Interlaced company bonus program
• Medical, vision and dental benefits
• Cell phone and gym reimbursement
• 16 paid Holidays annually - 6 fixed and 10 flex
• 2 paid volunteer days annually
• Paid vacation and sick time
• 401k matching
• Fuel reimbursement
• Peer-to-peer bonus allowance