IT Support Technician II: End-User & Systems Expert

Jabil Malaysia; Memphis (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

Jabil Memphis is seeking an IT Helpdesk Technician to provide technical support to end-users for PCs, servers, hardware and software applications. The role emphasizes quick problem resolution and user satisfaction.

You will monitor assets and backups, administer network hardware, assist with site imaging and procurement, and deliver on-call training while following security policies and IT governance. The position offers on-site work and opportunities to contribute to continuous improvement

Qualifications

• Adhere to all company policies and procedures.
• Maintain confidentiality in data and IT systems.
• Interpret a variety of written or schedule form instructions.
• Understand and support business and IT strategy.
• Follow safety and security policies.

Responsibilities

• Provide end-user support for PCs, servers, and software applications.
• Interact with suppliers/service providers to ensure tasks are completed.
• Monitor asset inventory and maintain backups.
• Administer network hardware and manage printer and file services.
• Provide on-call support and training to users.
• Document new processes and share knowledge across the team.
• Assist with rotations in systems and database administration tasks.

Skills

Technical support

End-user training

Network administration

Systems administration

Database administration

Tools

PBX

MES

SAP RF Scanners

Ghost imaging

Job description

Jabil Memphis is seeking an IT Helpdesk Technician to provide technical support to end-users for PCs, servers, hardware and software applications. The role emphasizes quick problem resolution and user satisfaction.

You will monitor assets and backups, administer network hardware, assist with site imaging and procurement, and deliver on-call training while following security policies and IT governance. The position offers on-site work and opportunities to contribute to continuous improvement