On-Site IT Support Technician II: Windows, AD & M365

Relha LLC; Massachusetts; On-site; USD 36,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

Parental leave

Company holidays

401(k) retirement plan

Employee stock purchase plan

Job summary

Jabil is seeking an on-site IT Support Technician to provide first-line and escalation support at Clinton and Devens, MA. You will troubleshoot desktops, laptops, printers, and mobile devices, assist with AD and M365, and support network connectivity.

The role requires 2–4 years of IT support experience, strong customer service, and the ability to travel between locations. On-call duties and after-hours work may be required, with a comprehensive benefits package offered by Jabil.

Qualifications

• 2–4 years of relevant IT support experience or equivalent education/training.
• Strong desktop and end-user troubleshooting skills.
• Working knowledge of Windows operating systems, AD, and Microsoft 365.
• Working knowledge of LAN/WAN concepts, TCP/IP, DNS, DHCP, wired and wireless networking.
• Experience with ServiceNow and CMDB preferred.
• Experience with VoIP and conference room tech preferred.
• Experience supporting a manufacturing environment preferred.
• CompTIA A+, Network+, Microsoft, or similar certification preferred.
• Strong customer service and communication skills.
• Ability to travel between locations and participate in after-hours on-call rotation.

Responsibilities

• Provide on-site IT support for Clinton and Devens, MA locations.
• Participate in on-call rotation and respond to incidents during/after hours.
• Troubleshoot desktop, laptop, software, OS, network, printer, and end-user issues.
• Install/configure/maintain desktops, laptops, tablets, printers, and mobile devices.
• Support end users in person, by phone, and via remote tools.
• Escalate complex issues as needed.
• Troubleshoot network connectivity (TCP/IP, DNS, DHCP).
• Support AD accounts, permissions, and group membership in AD.
• Support Microsoft 365 apps (Outlook, Teams, OneDrive, Office apps).
• Create/update incidents and service requests in ServiceNow; meet SLAs.
• Maintain asset and CMDB data in ServiceNow.
• Assist with deployment, relocation, and replacement of IT equipment.
• Support conference rooms and AV/VoIP hardware.
• Collaborate with IT teams and vendors to resolve issues.
• Produce knowledge base articles and technical docs.

Skills

Desktop support

End-user support

Windows OS

Active Directory

Microsoft 365

Networking fundamentals

Problem solving

Customer service

Communication

Travel flexibility

After-hours on-call

Tools

ServiceNow

CMDB

VoIP systems

Printer / peripheral management

Job description

Jabil is seeking an on-site IT Support Technician to provide first-line and escalation support at Clinton and Devens, MA. You will troubleshoot desktops, laptops, printers, and mobile devices, assist with AD and M365, and support network connectivity.

The role requires 2–4 years of IT support experience, strong customer service, and the ability to travel between locations. On-call duties and after-hours work may be required, with a comprehensive benefits package offered by Jabil.