IT Support Technician II – Cloud & Endpoint Specialist

MAPSYS Inc.; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

MAPSYS Inc. seeks a motivated Help Desk Technician II / IT Support Specialist to provide hands-on support across Google Workspace, Microsoft 365, Apple macOS, Windows, and SaaS apps.

The role combines Tier 1/2 support with admin duties for Google Workspace and Microsoft 365, plus identity, security, and infrastructure tasks. The position requires regular in-person support with a minimum of two onsite days per week at a Columbus customer site, with additional onsite time at MAPSYS Headquarters

Qualifications

• 3+ years in Help Desk or IT support.
• Experience with Google Workspace and Microsoft 365.
• Strong Windows and macOS support skills, plus networking basics.

Responsibilities

• Provide Tier 1/2 end-user support for hardware, software, and connectivity.
• Administer Google Workspace and Microsoft 365, handle provisioning and access control.
• Troubleshoot networking issues, endpoints, and security tooling.
• Document resolutions and support onboarding/offboarding processes.
• Collaborate with on-site teams at Columbus customer sites.

Skills

IT support

Google Workspace

Microsoft 365

Apple macOS

Windows PC

SaaS administration

Networking

Identity & Access Management

Troubleshooting

Customer service

Education

CompTIA A+/Network+/Security+

Tools

Jamf

SentinelOne

VMware

AWS

Slack

Box

1Password

NetSuite

Shopify

Job description

MAPSYS Inc. seeks a motivated Help Desk Technician II / IT Support Specialist to provide hands-on support across Google Workspace, Microsoft 365, Apple macOS, Windows, and SaaS apps.

The role combines Tier 1/2 support with admin duties for Google Workspace and Microsoft 365, plus identity, security, and infrastructure tasks. The position requires regular in-person support with a minimum of two onsite days per week at a Columbus customer site, with additional onsite time at MAPSYS Headquarters