Client IT & Security Support Technician

Personified; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

401K plan

Cell phone stipend

Learning & development stipend

Inclusive culture

Job summary

Personified is seeking a Client Support Technician to manage day-to-day technology operations for our campaigns and mission-aligned clients. You will handle helpdesk tickets via email and Slack, and support configuration and maintenance of Google Workspace, M365, Slack, Zoom, and more.

This role requires onsite work across DC, MD, and VA, with up to 5 days on client sites. Travel and after-hours availability are expected as needed.

Qualifications

• At least 2 years of Mac & Windows help desk experience, or 3+ years in customer-facing, sys-admin, or similar roles.
• Comfort interacting with end users as primary responsibility with proven customer service success.
• Experience supporting Google Workspace and macOS in a fast-paced environment; Slack familiarity is a plus.

Responsibilities

• Solve end-user issues quickly with a strong service focus, using video or phone support when needed.
• Respond to tickets and maintain service notes to identify chronic problems.
• Troubleshoot across Windows/Mac OS, network, and SaaS platforms; assist with tool migrations and rollouts.

Skills

Mac & Windows support

Customer service

SaaS support

Tools

Google Workspace

Microsoft 365

Slack

Zoom

Dropbox

Job description

Personified is seeking a Client Support Technician to manage day-to-day technology operations for our campaigns and mission-aligned clients. You will handle helpdesk tickets via email and Slack, and support configuration and maintenance of Google Workspace, M365, Slack, Zoom, and more.

This role requires onsite work across DC, MD, and VA, with up to 5 days on client sites. Travel and after-hours availability are expected as needed.