IT Support Technician I - Start Your Tech Career

Medline Canada Corporation; Northfield Township (IL); On-site; CAD 47,000 - 71,000; Full time

Benefits offered by this job

RRSP with company match

Paid vacation and personal days

Employee Assistance Program (EAP)

Career growth and training programs

Open communication with Senior Leaders

Social activities

Job summary

Medline Canada is seeking an entry-level IT support associate to provide first-line technical support to employees across hardware, software, email, and peripherals. You will log and resolve routine incidents, deploy standard devices, and assist with onboarding and access requests.

The role offers growth in a high-performing environment, with a salary range of CAD 47,300 to CAD 70,900 annually. Contact [e-mail] for inquiries.

Qualifications

• IT diploma or equivalent hands-on experience; suited for recent graduate or 0–2 years IT support experience.
• Working knowledge of Windows, macOS, Microsoft 365, computer hardware, printers, and core networking concepts.
• Excellent customer service, communication, troubleshooting and organizational skills.
• Ability to follow procedures, document work accurately and escalate when needed.
• CompTIA A+ or equivalent is a plus.

Responsibilities

• Provide first-line employee support for hardware, software, email, printing and peripherals using approved procedures.
• Log, categorize and prioritize support tickets, document actions, communicate progress to IT leadership, and confirm resolution with users.
• Prepare and deploy standard laptops, desktops and peripherals with approved images and configurations.
• Support onboarding, transfers and departures, completing equipment setup and access requests.
• Perform password resets, account unlocks and basic multifactor authentication assistance.
• Conduct basic connectivity checks for wired networks, Wi‑Fi and remote access; escalate infrastructure issues.
• Install approved software and perform routine endpoint maintenance following procedures.
• Maintain equipment inventory and distribution records; coordinate shipping and returns; prep devices for reuse or disposal.
• Assist with device refreshes and office moves, under senior IT direction.
• Provide basic user guidance and maintain support documentation; log common solutions.
• Recognize and escalate complex incidents and suspected security issues with symptoms and impact.

Skills

Customer service

Communication

Troubleshooting

Organizational skills

Education

IT diploma / coursework

Tools

Windows

macOS

Microsoft 365

Networking concepts

Printers

Job description

Medline Canada is seeking an entry-level IT support associate to provide first-line technical support to employees across hardware, software, email, and peripherals. You will log and resolve routine incidents, deploy standard devices, and assist with onboarding and access requests.

The role offers growth in a high-performing environment, with a salary range of CAD 47,300 to CAD 70,900 annually. Contact [e-mail] for inquiries.