IT Support Tech I

Medline Canada Corporation; Northfield Township (IL); On-site; CAD 47,000 - 71,000; Full time

Benefits offered by this job

RRSP with company match

Paid vacation and personal days

Employee Assistance Program (EAP)

Career growth and training programs

Open communication with Senior Leaders

Social activities

Job summary

Medline Canada is seeking an entry-level IT support associate to provide first-line technical support to employees across hardware, software, email, and peripherals. You will log and resolve routine incidents, deploy standard devices, and assist with onboarding and access requests.

The role offers growth in a high-performing environment, with a salary range of CAD 47,300 to CAD 70,900 annually. Contact [e-mail] for inquiries.

Qualifications

• IT diploma or equivalent hands-on experience; suited for recent graduate or 0–2 years IT support experience.
• Working knowledge of Windows, macOS, Microsoft 365, computer hardware, printers, and core networking concepts.
• Excellent customer service, communication, troubleshooting and organizational skills.
• Ability to follow procedures, document work accurately and escalate when needed.
• CompTIA A+ or equivalent is a plus.

Responsibilities

• Provide first-line employee support for hardware, software, email, printing and peripherals using approved procedures.
• Log, categorize and prioritize support tickets, document actions, communicate progress to IT leadership, and confirm resolution with users.
• Prepare and deploy standard laptops, desktops and peripherals with approved images and configurations.
• Support onboarding, transfers and departures, completing equipment setup and access requests.
• Perform password resets, account unlocks and basic multifactor authentication assistance.
• Conduct basic connectivity checks for wired networks, Wi‑Fi and remote access; escalate infrastructure issues.
• Install approved software and perform routine endpoint maintenance following procedures.
• Maintain equipment inventory and distribution records; coordinate shipping and returns; prep devices for reuse or disposal.
• Assist with device refreshes and office moves, under senior IT direction.
• Provide basic user guidance and maintain support documentation; log common solutions.
• Recognize and escalate complex incidents and suspected security issues with symptoms and impact.

Skills

Customer service

Communication

Troubleshooting

Organizational skills

Education

IT diploma / coursework

Tools

Windows

macOS

Microsoft 365

Networking concepts

Printers

Job description

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better – this means being deeply committed to the health and well‑being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast. Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

• Collaborative work environment with highly engaged employees
• Market competitive compensation and benefits plan, including LTD & Insurance
• RRSP with a company match
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well‑being
• Career growth and training programs
• Open communication with Senior Leaders
• Employee referral program
• Recognition programs
• Social activities
• And much more…

Job Description Summary

This entry‑level role provides first‑line technical support to employees, handling routine incidents, service requests and standard equipment setup using established procedures. More complex troubleshooting, non‑standard configurations, infrastructure changes and technical project work are escalated to senior support or specialist teams. If you’re a self‑starter, eager to grow your career within a high‑performing environment, this is the place for you.

Job Description Responsibilities

• Provide first‑line employee support for common hardware, software, email, printing and peripheral issues, using approved troubleshooting procedures.
• Log, categorize and prioritize support tickets, document actions taken, communicate progress to IT leadership, and confirm resolution with users.
• Prepare and deploy standard laptops, desktops and peripherals, applying approved images, software packages and configuration checklists.
• Support employee onboarding, transfers and departures, completing equipment setup, collection and approved access requests.
• Perform password resets, account unlocks and basic multifactor authentication assistance, following identity‑verification procedures and access controls.
• Conduct basic connectivity checks for wired networks, Wi‑Fi and remote access, escalating issues requiring infrastructure investigation or configuration changes.
• Install approved software and perform routine endpoint maintenance, following established procedures and escalating exceptions or failures.
• Maintain equipment inventory and assignment records, coordinate shipping and returns, and prepare recovered devices for approved reuse or disposal.
• Assist with device refreshes, office moves and technology rollouts, completing equipment preparation, distribution and checklist‑based validation under senior IT direction.
• Provide basic user guidance and maintain support documentation, recording common solutions and helping employees use supported technology.
• Recognize and promptly escalat[e] complex incidents and suspected security issues, providing clear details of symptoms, business impact and troubleshooting completed.

Qualifications

• IT diploma, relevant coursework or equivalent hands‑on experience; well suited to a recent graduate or a candidate with 0–2 years of IT support experience.
• Working knowledge of Windows, macOS, Microsoft 365, computer hardware, printers and core networking concepts.
• Excellent customer service, communication, troubleshooting and organizational skills.
• Ability to follow procedures, document work accurately and recognize when an issue needs to be escalated.
• CompTIA A+ or an equivalent foundational certification is considered an asset.

Salary

The anticipated salary range for this position: $47,300.00 - $70,900.00 Annual

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care. Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time. Medline is the largest provider of medical‑surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories.

Medline Canada Commitment

Medline Canada, Corporation is proud to be an equal opportunity employer.

Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavour to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [e-mail].