IT Technician

ebm-papst; Farmington (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

ebm-papst in Farmington, CT seeks an IT Support Technician responsible for installing, modifying and repairing PC hardware and software, and providing technical assistance and training to system users.

The role involves setting up new users with hardware and software, installing programs and peripherals, and delivering remote or on-site support while maintaining thorough documentation of issues and solutions.

Qualifications

• Proven ability to troubleshoot hardware and software issues.
• Experience providing end-user support and training.
• Strong documentation and communication skills.

Responsibilities

• Set up new users with hardware and software according to requirements.
• Install and configure programs and peripherals, including Windows OS and Office applications.
• Provide technical support via phone, on-site, or remote sessions; diagnose and resolve issues.

Skills

Technical support

Hardware knowledge

Software knowledge

Remote support

Education

Associates Degree in a related field

Job description

Summary: This job is responsible for installing, modifying and making minor repairs to personal computer hardware and software systems and providing technical assistance and training to system users.

Summary: This job is responsible for installing, modifying and making minor repairs to personal computer hardware and software systems and providing technical assistance and training to system users.

Essential Functions of the Job:

• Setup new users with hardware and software based on user requirements. Installing and setting up programs such as Windows OS, Sophos Endpoint, MS Office applications including email, VoIP, various printers, remote connections.
• Maintain and repair technological equipment or peripheral devices with regular upgrades.
• Offering technical support by phone, on-site or remote session in a timely manner. Diagnose systems hardware, software, and operator problems. Instruct users in use of equipment, software, and manuals. Recommend or perform minor remedial actions to correct problems. Coordinate activities with help desk, network services, or other information systems groups.
• Lift or move up to 25 pounds when installing or assisting service personnel in installation of hardware and peripheral components.
• Possess and apply broad technical knowledge and hands on experience regarding hardware and software systems.
• Keep accurate documentation for future reference.
• Perform all other duties as assigned.

Recommended Education and/or Experience

Associates Degree in a related field; or minimum two years related experience; or combination of education and related experience.