IT Help Desk Coordinator

Fellows Hawaii inc.; Honolulu (HI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401k plan

Health insurance

Life insurance

Disability insurance

PTO

EAP

Employee discount

Referral program

Job summary

Fellows Hawaii inc. in Honolulu seeks an IT Help Desk Coordinator to support daily IT operations, troubleshoot issues, and help maintain secure IT systems across the organization. The role reports to the IT Director and involves hands-on problem solving for users across Operations, Finance, and Sales.

Occasional after-hours support may be required. Ideal candidate enjoys assisting users and collaborating on technology improvements in a fast-paced manufacturing environment.

Qualifications

• Degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
• Experience supporting Microsoft-based IT environments, including Microsoft 365.
• Hands-on experience troubleshooting computer hardware, software, and network connectivity issues.
• Familiarity with business IT equipment, peripherals, and mobile devices.
• Strong problem-solving, organizational, and multitasking skills.
• Excellent communication and interpersonal skills, with the ability to support employees at all levels.
• Proactive, collaborative, and detail-oriented approach to work.
• Ability to adapt to changing priorities in a fast-paced environment.

Responsibilities

• Provide technical support for desktops, laptops, Macs, mobile devices, printers, and other IT equipment.
• Troubleshoot hardware, software, network, and system access issues.
• Support network infrastructure including firewalls, switches, routers, and wireless access points.
• Maintain and troubleshoot security camera systems, access control, and mobile scanners.
• Assist with system training and clear, user-friendly guidance.
• Document IT procedures and SOPs; collaborate on IT initiatives and improvements.

Skills

Problem-solving

Organizational skills

Multitasking

Communication skills

Interpersonal skills

Adaptability

Team collaboration

Education

Degree in CS/IT or related field

Tools

Microsoft 365

Job description

Summary

A food manufacturing company in Honolulu is seeking a proactive and service-oriented IT Help Desk Coordinator to support daily IT operations, troubleshoot technical issues, and help maintain reliable and secure IT systems across the organization.

Position Summary

Reporting to the IT Director, this position will provide technical support to employees across multiple departments, including Operations, Finance, and Sales. The ideal candidate is a hands-on problem solver who enjoys helping users, managing a variety of IT systems, and supporting technology improvements in a fast-paced manufacturing environment.

Occasional after-hours support may be required depending on business needs and the nature of technical issues.

Key Responsibilities

IT Support and Troubleshooting

• Provide technical support for desktop and laptop computers, Macs, mobile devices, phones, printers, copiers, and other IT equipment


• Troubleshoot and resolve hardware, software, network connectivity, and system access issues


• Support network infrastructure, including firewalls, switches, routers, and wireless access points


• Maintain and troubleshoot security camera systems, access control systems, Android scanners, tablets, and iPads


• Respond promptly to IT requests and provide clear, user-friendly technical guidance

Systems Administration and Security

• Perform administrative tasks in Microsoft 365 and other business applications as needed


• Help maintain a secure, reliable, and efficient IT infrastructure


• Assist with user accounts, system access, device configuration, and related IT administration

Project Coordination and User Training

• Coordinate with IT vendors on ongoing support needs and new technology projects


• Assist employees with system training and the effective use of IT tools


• Document IT procedures, troubleshooting steps, and standard operating procedures (SOPs)


• Collaborate with the IT Director and internal departments to support IT initiatives and continuous improvement


• Perform other related duties as assigned

Qualifications

• Associate or bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• Experience supporting Microsoft-based IT environments, including Microsoft 365.


• Hands-on experience troubleshooting computer hardware, software, and network connectivity issues.


• Familiarity with business IT equipment, peripherals, and mobile devices.


• Strong problem-solving, organizational, and multitasking skills.


• Excellent communication and interpersonal skills, with the ability to support employees at all levels of the organization.


• A proactive, collaborative, and detail-oriented approach to work.


• Ability to adapt to changing priorities and work effectively in a fast-paced environment.

Compensation and Benefits

Annual Salary: $50,000–$65,000, depending on qualifications and experience

Benefits include:

• 401(k) retirement plan with employer contributions


• Medical, dental, and vision insurance


• Life insurance


• Long-term disability insurance


• Paid time off (PTO)


• Employee assistance program (EAP)


• Employee discount


• Employee referral program