IT Support Technician: Helpdesk, AV & Backups

College of the Desert (CA)

Palm Desert (CA)

On-site

USD 42,000 - 60,000

Full time

3 days ago

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Job summary

College of the Desert (CA) seeks an IT Technician to provide technical and educational technology support for hardware and software to users on the Palm Desert campus. You will set up, install, troubleshoot media, computer systems, and deliver first-level helpdesk support.

Essential duties include configuring equipment, maintaining inventory, assisting with web updates, backups, and reporting. A qualifying associate degree and two years' related experience are required.

Qualifications

Associate of Art in computer science or related field and two years' experience in installation, configuration and maintenance of computers and media.

Responsibilities

Setup, configure, deliver, maintain, and troubleshoot media equipment, computer systems, and peripheral devices.
Provide technical assistance for helpdesk inquiries and district supported software; perform first level troubleshooting.
Process helpdesk requests, log interactions, prioritize urgency, and refer complex issues to specialists.
Assist with audio/video recording, editing, and duplicating.
Maintain hardware inventory, information, and software licenses.
Assist with web and portal updates and nightly backups.
Perform clerical duties and prepare reports; stay current with technology updates.