IT Help Desk Technician: Service-Oriented Tech Support

Digital Monitoring Products, Incorporated; Springfield (MO); On-site; USD 42,000 - 55,000; Full time

Job summary

Digital Monitoring Products, Incorporated is seeking an IT Help Desk Technician to be the first point of contact for employees needing technical assistance and to help maintain the company’s hardware, software, network, and IT systems.

You’ll diagnose issues, document outcomes, support Windows and Mac, administer Active Directory and user accounts, manage mobile devices and VoIP, and assist with printers and network infrastructure to keep operations running smoothly.

Qualifications

• Two years of IT support experience minimum.
• Strong knowledge of networks concepts and Windows/Mac.
• Ability to learn new systems and communicate clearly.

Responsibilities

• Serve as the first point of contact for IT requests involving hardware, software, virtual systems, licensing, applications, and end-user technology.
• Diagnose problems, document results, test fixes, implement resolutions, and communicate outcomes.
• Triage requests through various channels and maintain accurate ticket documentation.
• Provide technical support for Windows and Mac operating systems including Active Directory and mobile devices.
• Assist with setup, deployment, and maintenance of computers and equipment.

Skills

Windows OS

Mac OS

Active Directory

User accounts

Printer support

VoIP

Mobile devices

Troubleshooting

Documentation

Customer service

Education

Bachelor's degree in Computer Information Systems or related field

Tools

Office 365

VPN/Remote access

Job description

Digital Monitoring Products, Incorporated is seeking an IT Help Desk Technician to be the first point of contact for employees needing technical assistance and to help maintain the company’s hardware, software, network, and IT systems.

You’ll diagnose issues, document outcomes, support Windows and Mac, administer Active Directory and user accounts, manage mobile devices and VoIP, and assist with printers and network infrastructure to keep operations running smoothly.