IT Support Technician/Help Desk

Cinter Technology; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an IT Support Technician to provide exceptional technical support to end-users. This role involves troubleshooting hardware and software issues, maintaining documentation, and managing server administration. The ideal candidate will have a strong background in Windows-based systems and experience with various business software. Join a dynamic team where your contributions will enhance user experience and support IT projects. This is a fantastic opportunity for someone looking to grow in a long-term contract position within a collaborative environment.

Qualifications

• 2+ years experience in technical support for end-users.
• Familiarity with Windows OS and business software is essential.

Responsibilities

• Provide technical support to end-users via phone, email, or in-person.
• Monitor server administration and oversee network maintenance.
• Manage user accounts and provide IT training.

Skills

End-user support

Windows-based LAN/WAN/Remote Access

iOS device management

Troubleshooting

Business software (Windows OS, Office365, Adobe Acrobat, WebEx)

Education

ITFL Foundation certification

A+ certification

Network+ certification

Microsoft certifications

Job description

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• Working Location: New York, NY 10022
• Working style: Onsite
• Employment Type: Long Term Contract
• Hourly: $25-35 per hour
• Language: Japanese is not required, but beneficial

Job Details

• Job Title: IT Support Technician/Help Desk
• Working Location: New York, NY 10022
• Working style: Onsite
• Employment Type: Long Term Contract
• Hourly: $25-35 per hour
• Language: Japanese is not required, but beneficial

Key Responsibilities:

• Provide technical support to end-users through phone, email, or in-person, troubleshooting problems and handling hardware/software installations
• Maintain user manuals and documents to improve processes and solutions
• Monitor and support server administration
• Oversee network maintenance, including desktop support, software installation, and troubleshooting
• Manage server administration, user accounts, and basic troubleshooting
• Prioritize and escalate issues to the appropriate support teams when needed
• Provide IT training to users and participate in IT projects

Required Qualifications & Skills:

• At least 2 years of experience in end-user support, including Windows-based LAN/WAN/Remote Access
• Experience managing and troubleshooting iOS devices, Conference Systems, MS Surface, and HP laptops
• Strong knowledge of business software: Windows OS, Office365, Adobe Acrobat, WebEx
• ITFL Foundation, A+, Network+, Microsoft certifications, or other IT vendor certifications are a plus but not required