IT Support Technician/Help Desk - English/Japanese

Cinter Technology; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an IT Support Technician/Help Desk professional fluent in English and Japanese. This role involves providing top-notch technical support to end-users, troubleshooting a variety of hardware and software issues, and managing server administration. You'll play a crucial role in ensuring smooth operations by overseeing network maintenance and providing IT training. Join a dynamic team in a mid-senior level position that allows you to leverage your technical skills in a supportive environment. If you're passionate about technology and eager to make a difference, this opportunity is for you!

Qualifications

• 2+ years of experience in end-user support, especially with Windows-based systems.
• Strong proficiency in English and Japanese, both written and spoken.

Responsibilities

• Provide technical support to end-users via phone, email, or in-person.
• Monitor and support server administration and network maintenance.

Skills

End-user support

Windows-based LAN/WAN/Remote Access

iOS device management

Communication skills (English/Japanese)

Troubleshooting skills

Education

ITFL Foundation

A+ Certification

Network+ Certification

Microsoft Certifications

Tools

Windows OS

Office365

Adobe Acrobat

WebEx

HP laptops

MS Surface

Job description

IT Support Technician/Help Desk - English/Japanese

4 days ago Be among the first 25 applicants

• Working Location: New York, NY 10022
• Working style: Onsite
• Employment Type: Long Term Contract
• Hourly: $25-35 per hour
• Language: Japanese

Job Details

• Job Title: IT Support Technician/Help Desk
• Working Location: New York, NY 10022
• Working style: Onsite
• Employment Type: Long Term Contract
• Hourly: $25-35 per hour
• Language: Japanese

Key Responsibilities:

• Provide technical support to end-users through phone, email, or in-person, troubleshooting problems and handling hardware/software installations
• Maintain user manuals and documents to improve processes and solutions
• Monitor and support server administration
• Oversee network maintenance, including desktop support, software installation, and troubleshooting
• Manage server administration, user accounts, and basic troubleshooting
• Prioritize and escalate issues to the appropriate support teams when needed
• Provide IT training to users and participate in IT projects

Required Qualifications & Skills:

• At least 2 years of experience in end-user support, including Windows-based LAN/WAN/Remote Access
• Proficiency in English and Japanese, with strong written and verbal communication skills
• Experience managing and troubleshooting iOS devices, Conference Systems, MS Surface, and HP laptops
• Strong knowledge of business software: Windows OS, Office365, Adobe Acrobat, WebEx
• ITFL Foundation, A+, Network+, Microsoft certifications, or other IT vendor certifications are a plus but not required

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Internet Publishing

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