IT Support Technician: Growth, Relocation & Tech Perks

Total Quality Logistics; Cincinnati (OH); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Relocation to Cincinnati

Career advancement

Education reimbursement

Vendor partnerships access

Job summary

Total Quality Logistics (TQL) is seeking an IT Support Technician in Cincinnati, OH, who enjoys helping users and solving problems quickly. You will diagnose and resolve software and hardware issues for on-site and remote employees and handle workstation setup, onboarding, and Active Directory/Exchange account configuration.

Work in a fast-paced, team-oriented environment with opportunities for certification, training, and career advancement, including travel between local locations to support

Qualifications

• IT-related degree or comparable professional experience required.
• Exceptional customer service skills and a passion for helping others.
• Ability to multitask in a fast-paced environment with changing priorities.

Responsibilities

• Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app and phone system issues.
• Performing PC repairs, upgrades and reimaging on Dell OptiPlex Desktops and Dell Latitude Laptop systems.
• Setting up new workstations and relocating existing ones (light bending/lifting required).
• Utilizing JIRA/SCCM to manage inbound support requests and software upgrades/rollouts.
• When on-call, responding to after-hours calls from employees regarding technical issues.
• Regular travel between 3 - 5 TQL Cincinnati locations providing on-site support and office moves.

Skills

PC knowledge

Network knowledge

Customer service

Multitasking

Office 2016/Office 365 & Windows 10

A+ or Microsoft Certification

Education

IT-related degree or equivalent

Tools

JIRA

SCCM

Active Directory

Exchange

Job description

Total Quality Logistics (TQL) is seeking an IT Support Technician in Cincinnati, OH, who enjoys helping users and solving problems quickly. You will diagnose and resolve software and hardware issues for on-site and remote employees and handle workstation setup, onboarding, and Active Directory/Exchange account configuration.

Work in a fast-paced, team-oriented environment with opportunities for certification, training, and career advancement, including travel between local locations to support