IT Support Technician - FT

Livingston-Hospital; Salem (KY); On-site; USD 42,000 - 65,000; Full time

Job summary

Livingston Hospital is seeking an IT Support Technician to assist the Director of Informatics and Technology. You will address department needs for hardware and software, including EMR support, and maintain documentation.

Responsibilities include installing, troubleshooting, upgrading, and testing systems, while building strong cross-department relationships and providing reliable user assistance in a fast-paced hospital environment.

Qualifications

• Confidentiality is essential in hospital IT operations.
• Willingness to learn and adapt to new systems and workflows.
• Ability to analyze and solve technical problems.
• Knowledge in computer science is preferred, not required.
• Strong working knowledge of Microsoft products (Windows, Word, Excel, PowerPoint).

Responsibilities

• Install and configure hardware and software to support hospital departments.
• Troubleshoot hardware and software issues, including the EMR system.
• Repair or replace damaged hardware components as needed.
• Upgrade computer systems and software for security and performance.
• Test and evaluate new software and hardware before rollout.
• Provide user support and resolve requests in a timely manner.
• Maintain technical documentation and update support tickets.
• Establish positive relationships with departments and colleagues.
• Assist the Director of Informatics and Technology as required.

Skills

Windows OS

MS Office

Troubleshooting

Customer service

Tools

EMR software

Job description

POSITION SUMMARY:IT Support Technician will assist the Director of Informatics and Technology in attending to the needs of other departments regarding equipment and software. This position includes the responsibility to uphold the mission, vision, and quality statements, as well as the core values set forth by Livingston Hospital.PRIMARY RESPONSIBILITIES & AUTHORITIES:Installing and configuring hardware and software components to ensure usabilityTroubleshooting hardware and software issues (including the EMR)Repairing or replacing damaged hardwareUpgrading computer systems and softwarePerforming tests and evaluations on new software and hardwareProviding support to usersEstablishing good relationships with all departments and colleaguesMaintaining technical documentation and updating ticketsOTHER DUTIES & RESPONSIBILITIES:Other duties and tasks assigned by the Director of Informatics and TechnologyMINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, SKILLS, ABILITIES):Must have a high regard for confidentialityWillingness to learnAbility to analyze and solve problemsKnowledge in computer science is preferredMust possess good working knowledge of Microsoft products, including Windows, Word, Excel, and PowerPoint.PHYSICAL DEMANDS:Must be able to carry 25-40 pounds (computer, printer, monitor, etc.). Must tolerate sitting for long periods of time. Requires walking around the hospital to other departments. May be subject to eye strain and repetitive motion due to computer work. May require bending, stooping, and climbing at times. Travel to offsite facilities or clinics as necessary.WORK ENVIRONMENT:Operates primarily within a fast-paced hospital office setting while maintaining full mobility to support clinical and off-site locations. This role requires regular transition from standard desk environments to active medical units, patient care areas, and offsite clinic locations. Technical duties demand adaptability, including navigating utility spaces like attics and crawlspaces to manage cabling, and strictly adhering to hospital infection control and safety protocols.