IT Support Tech I

Lake Charles Memorial Health System; Lake Charles (LA); On-site; USD 38,000 - 54,000; Full time

Job summary

Lake Charles Memorial Health System is seeking an entry-level Support Tech I to provide remote desktop support and on-site IT assistance for hospital workstations. You will install software, troubleshoot issues, and ensure minimal downtime for physicians and staff.

The role requires strong communication, patience, and basic IT certification, with potential for growth in a fast-paced healthcare setting in Lake Charles, LA.

Qualifications

• High school graduate or equivalent; Associate's or Bachelor's preferred.
• A+ Certification or willingness to obtain certification during employment.
• Very computer literate and able to learn computer support tasks.
• Strong technical writing skills and English proficiency.
• Experience with Microsoft Office: Word, Excel, Outlook is a plus.
• Hospital experience is a plus.
• Ability to communicate effectively and calmly with physicians, employees, vendors and staff in high-stress situations.
• Patience and willingness to learn.

Responsibilities

• Answer calls from physicians, directors and hospital staff escalated from Help Desk.
• Install software remotely on new PC installs and existing hospital hardware as needed.
• Troubleshoot software and application issues for hospital staff.
• Respond quickly to users to resolve hardware and application issues with minimal downtime.

Skills

Customer support

Phone etiquette

Technical writing

English fluency

Office software

Education

High school diploma or equivalent

Associate or Bachelor's preferred

A+ Certification

Tools

Microsoft Office Suite

Remote desktop tools

Job description

Description Of Position

Support Tech I are expected to be generally experienced with a variety of hardware and applications. This position will require remote desktop work with workstations and applications around the hospital.

Description Of Position

Support Tech I are expected to be generally experienced with a variety of hardware and applications. This position will require remote desktop work with workstations and applications around the hospital.

SUPERVISION

Reports directly to the Manager of IT Support and Operations

Responsibilities And Duties

• Answer calls from physicians, directors, and hospital staff that have been escalated from Help Desk Specialists
• Install a variety of software and applications remotely on both new PC installs and existing hospital hardware where new applications are needed
• Troubleshoot software and application issues that hospital staff experience
• Respond to users in a quick and timely manner to resolve hardware and application issues efficiently so work is minimally impacted

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Education And Work Experience

• High school graduate or equivalent (Associates or Bachelors preferred)
• A+ Certification or willingness to get certification during employment
• Must be very computer literate and capable of learning computer support tasks
• Strong technical writing skills and speak intelligible English
• Experience with Microsoft Office: Word, Excel, Outlook a plus
• Hospital experience a plus
• Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues
• Must possess a high level of patience and show a willingness to learn

Physical Demands/Work Environment

• Capable of performing light to medium duty physical tasks.
• Must be able to remain in a stationary position for 50% of the time.
• Must be able to exchange accurate information with patients, family, peers and medical personnel.
• Must be free of all communicable disease and be up to date on immunizations.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.