IT Support Technician (f/m/d)

Awin; Iowa (LA); On-site; USD 45,000 - 67,000; Full time

Benefits offered by this job

Flexi-Week

Flexi-Office

Work Expense Contribution & Remote 1

Private Medical Insurance

Meal Vouchers

Screen Working Glasses

Job summary

Awin is seeking an IT Support Technician to join our Global IT Support team, delivering on-site and remote support across multiple countries. As a hands-on role, you will troubleshoot issues on Windows and macOS, configure laptops and peripherals, and assist with onboarding and asset tracking from our Iasi office, with flexibility per business needs.

You will work with Microsoft 365 apps, ITSM tools like Jira, and collaborate with local and international teams to ensure a secure, reliable IT

Qualifications

• Experience in IT support, service desk, or desktop support in multi-site or international environments.
• Proficient in Windows and macOS troubleshooting.
• Experience with Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
• Familiar with ITSM tools and logging requests in Jira.

Responsibilities

• Provide first-line support and escalate complex incidents per SLAs.
• Install and support laptops, devices, printers and meeting room tech.
• Assist onboarding/offboarding with equipment prep and collection.
• Maintain IT asset tracking and inventory updates.

Skills

Windows/macOS troubleshooting

Microsoft 365

ITSM Jira

Desktop Support

International exposure

Onboarding/offboarding

Tools

Jira

Job description

Purpose of Position

Technology works best when people barely notice it. That's where you come in. We are seeking an enthusiastic IT Support Technician to join our Global IT Support team and provide on-site support from our Iasi office. Reporting to the IT Support Team Lead, you will play a key role in delivering exceptional technology services to employees both on-site and remotely across multiple countries. In this role, you will troubleshoot technical issues, improve the end-user experience, and help maintain a secure, reliable, and efficient IT environment. Due to the hands-on nature of IT support, this role is primarily office-based and requires on-site presence. Flexibility is available in accordance with business requirements and local policies.

Key Tasks & Responsibilities

• Provide first-line support and resolve common second-line issues, escalating more complex incidents to specialist teams where required within defined SLAs and ensuring a positive end-user experience.
• Install, configure, maintain, and support laptops (Windows & macOS), mobile devices, printers, peripherals, and meeting room technology.
• Support onboarding and offboarding processes, by ensuring timely equipment preparation and collection.
• Assist with IT asset tracking and inventory updates.

Nice to Have

• Support Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and other collaboration tools.
• Manage user accounts, permissions, and access requests using identity and access management tools.

Continuous Learning: Technology evolves quickly, and so do we. As part of this role, you may be encouraged or required to complete relevant technical training and certifications to enhance your skills and support our global IT environment. We are committed to supporting your professional development.

Skills & Expertise

• Previous experience in an IT Support, Service Desk, or Desktop Support role, ideally within a multi-site or international environment is beneficial.
• Troubleshooting skills across Windows and macOS operating systems, as well as common hardware and peripheral devices.
• Experience supporting Microsoft 365 applications and collaboration tools, including Outlook, Teams, SharePoint, and OneDrive.
• Experience using IT Service Management (ITSM) tools, preferably Jira to log, prioritize, and resolve support requests.

Our Offer

• Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.
• Flexi-Office: We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy.
• Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace at home.
• Private Medical Insurance: Comprehensive coverage for a range of health, vision and dental treatments.
• Meal Vouchers: Daily support for your lunch expenses.
• Screen Working Glasses: We offer a subsidy towards the cost of glasses required for screen work.

In addition, you'll benefit from our global offering, including health and wellbeing initiatives, learning and development via Awin Academy, and peer-to-peer recognition programmes.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual 'Life @ Awin' hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Learn more at axelspringer.com/en/, and explore the Axel Springer Essentials here: axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why