Application Support Agent Junior

AXIANS EI; Brussels (IL); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Multicultural environment

Diverse projects

Skill development

Long-term opportunities

Contributing to European initiatives

Job summary

Axians is seeking an Application Support Agent Junior to join an international team. The role focuses on delivering high-quality application support, ensuring service continuity, resolving user issues, and contributing to reliability and performance of digital services.

You will work closely with users, technical teams and stakeholders to provide effective solutions and an excellent support experience, including training internal staff from EU Institutions.

Qualifications

• Higher education or equivalent professional experience required.
• Minimum 1 year in a support role with customer focus.
• English at least B2 level, written and spoken.
• Analytical thinker with strong communication skills.

Responsibilities

• Handle incidents and user queries via ticketing system (ServiceNow).
• Identify problems, analyze, and escalate to development for root cause.
• Keep users informed on request status and progress.
• Prepare and participate in meetings with development teams and clients.
• Contribute to knowledge sharing within the team.
• Deliver online training to internal staff from EU Institutions.

Skills

Higher ed/experience

Support experience

English B2

Analytical skills

Communication

International team

Team player

Pressure handling

Education

Higher education or equivalent

Tools

SQL

ServiceNow

Job description

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

Application Support Agent Junior

What We Are Looking For

We are looking for an Application Support Agent to join our international team. The role focuses on delivering high-quality application support, ensuring service continuity, resolving user issues, and contributing to the reliability and performance of business-critical digital services. You will work closely with users, technical teams and stakeholders to provide effective solutions and an excellent support experience.

What You Will Do on a Daily Basis

• Handle incidents and user queries through the ticketing system (ServiceNow), providing both technical and business support;
• Identify problems, carry out analysis, and upscale issues to the development team in order to resolve the root cause;
• Keep end users informed of request status and progress;
• Participate in and prepare meetings with the development team, clients, and other stakeholders;
• Contribute to knowledge sharing within the team;
• Deliver online theoretical training to internal staff from the EU Institution;
• Participate in hands‑on, on‑site training sessions.

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

Application Support Agent Junior

What We Are Looking For

We are looking for an Application Support Agent to join our international team. The role focuses on delivering high-quality application support, ensuring service continuity, resolving user issues, and contributing to the reliability and performance of business-critical digital services. You will work closely with users, technical teams and stakeholders to provide effective solutions and an excellent support experience.

What You Will Do on a Daily Basis

• Handle incidents and user queries through the ticketing system (ServiceNow), providing both technical and business support;
• Identify problems, carry out analysis, and upscale issues to the development team in order to resolve the root cause;
• Keep end users informed of request status and progress;
• Participate in and prepare meetings with the development team, clients, and other stakeholders;
• Contribute to knowledge sharing within the team;
• Deliver online theoretical training to internal staff from the EU Institution;
• Participate in hands‑on, on‑site training sessions.

Your Key Skills

• Higher education or equivalent relevant professional experience;
• At least 1 year of successful experience in a support role;
• English proficiency at minimum B2 level, both written and spoken, is mandatory;
• Good analytical skills and the ability to understand processes quickly;
• Solution-oriented, proactive, and reactive in addressing problems;
• Strong communication skills with a focus on customer satisfaction;
• Ability to work in an international and multicultural environment;
• Strong team player with excellent interpersonal skills;
• Ability to work well under pressure and to share knowledge with audiences at different levels.

Your Main Qualifications

• Knowledge of any other language is considered an asset;
• ITIL Foundation certification is considered an asset;
• Experience working in a European institution is considered an asset;
• Knowledge of SQL is considered an asset;
• EU Citizenship.

What We Offer

• Multicultural Environment:You will work alongside professionals from all over the world, fostering a diverseand enriching workplace.
• Diverse Projects:Engage in impactful projects with cutting‑edge technological advancements facilitated by European Institutions.
• Skill Development:Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects.
• Long‑term Opportunities:Our partnerships with European Institutions offer stable, long‑term roles where you can make a real difference on a European scale.
• Contributing to European Initiatives:Make a meaningful impact on regional and global challenges.

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

Submit your application

At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you need any accomadation, please reach out to [e-mail] with the subject ASAJ.DV