First Level IT Support Specialist– US

Drees-; Cary (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Drees & Sommer Academy

Job summary

Drees & Sommer invites you to join our Cary, NC team as an IT Support Specialist, providing first-line technical assistance to internal users across the organization. You will resolve issues, support end users, and maintain high service standards in a global environment.

The role is fully on-site in Cary, with two vacancies; ideal candidates have 2–3 years of IT support experience, Windows and Microsoft 365 knowledge, and strong communication skills in English.

Qualifications

• Degree in Information Technology, Computer Science, or a related field, or equivalent combination of education, certifications, and practical experience
• 2–3 years of IT Support, Help Desk, or Technical Support environments, with exposure to IT ticketing systems and service management processes
• Knowledge of Windows operating systems and Microsoft 365 applications, including Outlook, Teams, and SharePoint
• Understanding of user account, identity, permission, and access management, including password resets and account administration
• Experience with remote support and troubleshooting tools; international or distributed support experience is a plus
• Strong communication, interpersonal, analytical, and problem-solving skills, with the ability to prioritize requests based on urgency, impact, and SLAs
• Fluent English required, with additional languages and IT certifications considered an advantage

Responsibilities

• Provide first-line IT support via ticketing, email, phone, and remote tools
• Troubleshoot hardware, software, network, and business application issues
• Log, track, prioritize, and manage incidents and service requests
• Escalate complex issues in line with SLAs and business requirements
• Support users across multiple locations and time zones
• Manage onboarding/offboarding, device provisioning, and asset recovery
• Administer user accounts, permissions, passwords, and access changes
• Coordinate IT procurement and maintain hardware, software, and license inventories
• Support business applications, vendor solutions, system upgrades, migrations, and IT projects
• Ensure security, compliance, documentation, continuous improvement, and technology adoption

Skills

IT Support

Ticketing

Remote Support

Customer Service

Communication

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Windows OS

Microsoft 365

Outlook

Teams

SharePoint

Remote tools

Job description

Join our team as an IT Support Specialist, where you’ll play a key role in providing first-line technical assistance to internal users across our growing organization. In this position, you will help ensure smooth and efficient IT operations by resolving technical issues, supporting end users, and maintaining high service standards. We are seeking a proactive and customer-focused IT professional with strong communication, troubleshooting, and problem-solving skills who enjoys working in an international environment.

Your responsibilities

YOUR TASKS

• Provide first-line IT support via ticketing, email, phone, and remote tools
• Troubleshoot hardware, software, network, and business application issues
• Log, track, prioritize, and manage incidents and service requests
• Escalate complex issues in line with SLAs and business requirements
• Support users across multiple locations and time zones
• Manage onboarding/offboarding, device provisioning, and asset recovery
• Administer user accounts, permissions, passwords, and access changes
• Coordinate IT procurement and maintain hardware, software, and license inventories
• Support business applications, vendor solutions, system upgrades, migrations, and IT projects
• Ensure security, compliance, documentation, continuous improvement, and technology adoption

Your Profile

• Degree in Information Technology, Computer Science, or a related field, or equivalent combination of education, certifications, and practical experience
• 2–3 years of experience in IT Support, Help Desk, or Technical Support environments, with exposure to IT ticketing systems and service management processes
• Knowledge of Windows operating systems and Microsoft 365 applications, including Outlook, Teams, and SharePoint
• Understanding of user account, identity, permission, and access management, including password resets and account administration
• Experience with remote support and troubleshooting tools; international or distributed support experience is a plus
• Strong communication, interpersonal, analytical, and problem-solving skills, with the ability to prioritize requests based on urgency, impact, and SLAs
• Customer-focused, proactive, and solution-oriented mindset; fluent English required, with additional languages and IT certifications considered an advantage

Your Advantages

We promote your professional and personal development through individual training and further education at the Drees & Sommer Academy

We currently have two vacancies open for this position

This is a fully on-site position based in Cary, NC. Candidates must reside in Cary or within a reasonable commuting distance and be available to work from the office on a daily basis

About Us

Creating a future worth living for future generations gets us out of bed every morning. Depending on the project, we are consultants, implementers, or both for sustainable, innovative and economical solutions for real estate, industry, energy and infrastructure. Our more than 6,500 employees at over 80 locations worldwide support our customers in interdisciplinary teams. Our thinking is both visionary and realistic. We work independently and as part of a team. With passion and the latest technologies. We unite. Join us at Dreso and let’s create a world we want to live in.

True to our statement “Blue is boundless”, we welcome applications from people who are as diverse as we are—regardless of age, disability, ethnic origin or nationality, gender, religion, sexual orientation, or social background.
You can find out more about our application process and our FAQs here .

Contact

YOUR CONTACT PERSON

Still have questions? Then please feel free to contact us!

Tel.: [phone]

We look forward to receiving your application.