IT Support Technician - Elevate End-User Experience

PalAmerican Security; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

PalAmerican Security is seeking a thoughtful IT Technician to support nearly 10,000 employees nationwide. You will handle front-line IT requests, resolve issues, and maintain clear communication with non-technical users.

Ideal candidates have 1–3 years in IT support, a IT-related diploma, and familiarity with Microsoft 365. This role emphasizes service levels, documentation, and collaboration with senior staff.

Qualifications

• 1-3 years experience in an IT support role
• Diploma or higher in Information Technology or equivalent is an asset
• CompTIA A+ certification is an asset
• Equivalent combinations of education and practical experience will be considered

Responsibilities

• Provide front line support for end-users via phone, email, chat, in-person and ticketing systems.
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, Microsoft 365 applications, and network connectivity.
• Receive, prioritize, classify, and resolve incidents and service requests in accordance with established service levels.
• Provision and deprovision user accounts, licenses, and access rights across Microsoft 365 and other business applications.
• Configure, deploy, and support desktops, laptops, mobile devices, and peripheral equipment.
• Support onboarding and offboarding activities, ensuring appropriate access and equipment management.

Skills

Customer service

Technical troubleshooting

Microsoft 365

Ticketing systems

Communication

Education

Diploma or higher in Information Technology

CompTIA A+ certification

Tools

Microsoft 365

Desktops & Laptops

Printers

Job description

PalAmerican Security is seeking a thoughtful IT Technician to support nearly 10,000 employees nationwide. You will handle front-line IT requests, resolve issues, and maintain clear communication with non-technical users.

Ideal candidates have 1–3 years in IT support, a IT-related diploma, and familiarity with Microsoft 365. This role emphasizes service levels, documentation, and collaboration with senior staff.