IT Technician: Frontline Support & Deployments

PalAmerican Security; Denver (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

PalAmerican Security is seeking a thoughtful IT Technician to support nearly 10,000 employees nationwide. You will deliver excellent customer service while resolving end-user issues, managing incidents, and provisioning access in Microsoft 365.

The role emphasizes front-line response, prioritization, and timely resolution, with opportunities to grow within PalAmerican's award-winning culture that values people and collaboration.

Qualifications

• 1–3 years experience in an IT support role.
• Diploma or higher in Information Technology or equivalent is an asset.
• CompTIA A+ certification is an asset.

Responsibilities

• Provide front line support for end-users via phone, email, chat, in-person and ticketing systems.
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, Microsoft 365 applications, and network connectivity.
• Receive, prioritize, classify, and resolve incidents and service requests in accordance with established service levels.
• Provision and deprovision user accounts, licenses, and access rights across Microsoft 365 and other business applications.
• Configure, deploy, and support desktops, laptops, mobile devices, and peripheral equipment.
• Support onboarding and offboarding activities, ensuring appropriate access and equipment management.
• Maintain accurate records of incidents, requests, assets, and resolutions within the IT Service Management platform.
• Escalate complex issues to senior IT staff, vendors, or appropriate support teams when required.

Skills

Customer service

End-user support

Windows/ desktops

Microsoft 365

Ticketing systems

Education

Diploma in Information Technology

CompTIA A+ certification

Tools

ITSM platform

Job description

PalAmerican Security is seeking a thoughtful IT Technician to support nearly 10,000 employees nationwide. You will deliver excellent customer service while resolving end-user issues, managing incidents, and provisioning access in Microsoft 365.

The role emphasizes front-line response, prioritization, and timely resolution, with opportunities to grow within PalAmerican's award-winning culture that values people and collaboration.