Information Technology Support Technician

Advantech USA; Irvine (CA); On-site; USD 33,062 - 38,572; Full time

Job summary

A technology solutions provider is seeking an IT Support Technician in Irvine, CA. This entry-level position offers hands-on experience troubleshooting hardware and software issues, supporting internal staff, and assisting with system setups. Ideal for candidates with strong communication and problem-solving skills, the role is primarily onsite and offers a competitive hourly wage.

Qualifications

• 0–2 years of IT support or help desk experience.
• Basic understanding of computer hardware and software applications.
• Strong customer service and communication skills.

Responsibilities

• Provide Level 1 troubleshooting for hardware and software issues.
• Assist with new user onboarding and system setup.
• Maintain accurate documentation of issues and solutions.

Skills

Customer service

Problem-solving

Communication skills

Basic understanding of computer hardware

Familiarity with Microsoft Windows

Education

High school diploma or equivalent

Associate’s degree or relevant technical training

Job description

Overview

We are seeking a detail-oriented and customer-focused IT Support Technician to join our team. This entry-level role (0–2 years of experience) provides Level 1 help desk support to internal staff, assisting with system setups, troubleshooting basic technical issues, and ensuring an excellent customer service experience for all internal users.

Location: Irvine, CA – Onsite

Compensation: $24.00 – $28.00 per hour

Responsibilities

• Answer incoming calls, emails, or chat requests for IT support and log all issues in the IT ticketing system.


• Provide Level 1 troubleshooting and resolution for hardware, software, and network issues.


• Assist with new user onboarding, including system setup, hardware configuration, and account creation.


• Maintain accurate documentation of issues, solutions, and system configurations.


• Escalate unresolved issues to higher-level IT staff as needed.


• Support the setup and maintenance of desktops, laptops, printers, and other office equipment.


• Handle printer-related issues, including setup, configuration, and clearing paper jams.


• Deliver friendly, timely, and professional customer service to internal employees.


• Follow IT policies, procedures, and security protocols.

Qualifications

• High school diploma or equivalent required; Associate’s degree or relevant technical training preferred.


• 0–2 years of IT support or help desk experience (internships or school projects welcome).


• Basic understanding of computer hardware, operating systems, and software applications.


• Familiarity with Microsoft Windows, Office 365, and basic networking concepts.


• Ability to quickly learn and adapt to new systems and technologies.


• Strong customer service and communication skills.


• Detail-oriented with strong problem-solving abilities.


• Ability to prioritize and manage multiple tasks in a fast-paced environment.


• Primarily on-site with potential for occasional remote support.


• May require occasional lifting of equipment (up to 50 lbs).

About Advantech

Founded in 1983, Advantech is a leader in providing trusted innovative embedded and automation products and solutions. Advantech offers comprehensive system integration, hardware, software, customer-centric design services, and global logistics support; all backed by industry-leading front and back-office e-business solutions. Advantech has always been an innovator in the development and manufacture of high-quality, high-performance computing platforms. We cooperate closely with our partners to help provide complete solutions for a wide array of applications across a diverse range of industries. To realize our corporate vision of Enabling an Intelligent Planet, Advantech will continue collaborating and partnering for Smart city & IoT Solutions.

Work Authorization

To conform to U.S. Government export regulations (ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8. U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. More information can be found at https://www.pmddtc.state.gov/regulations_laws/itar.html

EEO

Advantech is proud to be an Equal Employment Opportunity employer. We accept applications directly from candidates only and will not be responsible for any recruiting agency fees absent a formal agreement.

Additional Information

• Seniority level: Associate


• Employment type: Full-time


• Job function: Information Technology and Administrative


• Industries: Computer Hardware Manufacturing