IT Support Technician — Deskside & Remote

LE001 Mastercorp, Inc.; Arizona; Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay at All Levels

Piece Rate Pay for Housekeepers

401(k) Retirement Plan with Company 1:

Job summary

MasterCorp, Inc. is seeking a Client Technologies Technician (Level I) to deliver user support across phone, chat, and on-site visits.

You will log and resolve tickets, install software and hardware, and assist with basic training while coordinating with network services and DevOps teams. The role requires an associate degree or certificate and at least two years of related experience, with remote work possible on weekends as part of a Saturday-to-Wednesday schedule.

Qualifications

• Associate degree or certificate in related field or 2+ years equivalent experience.
• Basic computer troubleshooting skills.
• Simple networking experience. SQL experience is a plus.

Responsibilities

• Provide phone, chat, and deskside user support.
• Log, resolve, and escalate trouble tickets.
• Install and modify desktop hardware and software; maintain on-premise equipment.

Skills

Computer troubleshooting

Networking basics

SQL experience

Education

Associate degree or certificate

Job description

MasterCorp, Inc. is seeking a Client Technologies Technician (Level I) to deliver user support across phone, chat, and on-site visits.

You will log and resolve tickets, install software and hardware, and assist with basic training while coordinating with network services and DevOps teams. The role requires an associate degree or certificate and at least two years of related experience, with remote work possible on weekends as part of a Saturday-to-Wednesday schedule.