IT Support Technician

Cognizant; Washington (District of Columbia); On-site; USD 63,000 - 74,000; Full time

Job summary

Cognizant is seeking an IT Support Technician for a full-time onsite role in Washington, DC. The position requires authorization to work in the US and offers a salary range of $63,000–$74,000.

Responsibilities include first-line support at walk-up locations, remote troubleshooting, ticketing, and coordination with higher-level technicians. Strong English communication and customer service skills are essential.

Qualifications

• 5-7 years’ experience in IT technical support focused on end-user support.
• Proficiency in English with excellent verbal and written communication.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email.
• Provide remote troubleshooting and diagnostic questioning to resolve issues.
• Record events and resolutions in internal ticketing systems and update status.
• Walk customers through problem-solving steps and escalate when needed.
• Support logistics including asset management, receiving/shipping, and inventory of IT vending spaces.
• Provide level 1 video conferencing support and setup for events.

Skills

End-user support

Help desk

Customer service

Network troubleshooting

Remote support

Video conferencing

Tools

Ticketing systems

Remote connection software

MDM

Mobile OS (iOS/Android)

Windows

MacOS

Linux

Job description

Cognizant is seeking an IT Support Technician for a full-time opportunity in Washington, DC. This is a full-time onsite opportunity. Applicants must be authorized to work in the US. Cognizant will not offer visa sponsorship now or anytime in the future

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance in person at walk-up support locations, over the phone, remote connection software, chat, and email
• Flexible, able to multitask, and prioritize reported issues
• Provide a high level of customer service to users seeking problem resolution
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in internal ticketing systems
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Logistics responsibilities include providing overall management in daily administration, asset Distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.
• Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.
• Proven experience in end-user network troubleshooting tools and practices, including basic understanding of network infrastructure
• Act as the local escalation point for level 1 and level 2 technicians. Be a liaison for escalations to the local or regional FTE and cross-functional partners.

Qualifications:

• Technical support professional with 5-7 years’ experience in the IT technical support field focused on end-user support. Proven experience as a help desk technician or IT support technician
• Excellent understanding and troubleshooting resolution skills of computer systems, mobile devices and other tech products including mobile device management (MDM), iOS/ Android, Mac, Windows, and Linux operating systems.
• Ability to diagnose and resolve complex end-user technical issues
• Proficiency in English, excellent task management, verbal, and written communication skills
• Customer-oriented technical professional.

The salary range for this role is between $63,000 and $74,000 depending on skills and qualifications of the candidate. Applications will be accepted till 9/14/2026.